topic Re: Lost Phone in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/984556#M683903 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/289961">@willi167</a>&nbsp;if you click Resend code, they could give you the option to send to email, check if the option is there</P><P>If not, please message support directly</P><P class="lia-indent-padding-left-30px"><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></P><P>**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</P> Wed, 24 May 2023 20:37:09 GMT softech 2023-05-24T20:37:09Z Lost Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/984555#M683902 <P><SPAN>&nbsp;I lost my phone &amp; sim. I bought a new phone and sim but can not login to my account as it wants me to confirm my identity by entering a 6 digit code which is texted or called to my LOST phone (asking for my husband)</SPAN></P> Wed, 24 May 2023 20:34:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/984555#M683902 willi167 2023-05-24T20:34:16Z Re: Lost Phone https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/984556#M683903 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/289961">@willi167</a>&nbsp;if you click Resend code, they could give you the option to send to email, check if the option is there</P><P>If not, please message support directly</P><P class="lia-indent-padding-left-30px"><FONT size="2"><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></FONT></P><P>**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.&nbsp; CS Agent will reply to you there</P> Wed, 24 May 2023 20:37:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-Phone/m-p/984556#M683903 softech 2023-05-24T20:37:09Z