topic Re: Can't log in to My Account in Get Support

Can't log in to My Account

BH604 — Wed, 24 May 2023 20:08:29 GMT

I'm not able to log in to My Account after the new refresh.

I was initially prompted to set up an EverSafe ID. After doing so, I tried to log in but just keep getting bounced back out to https://publicmobile.ca/en/on/ . This is happening in multiple browsers across multiple computers.

Most confusingly, when I try to log in via the app, I'm taken to the new number set up flow rather than being able to access my existing account.

Has anybody else run into this issue?

Re: Can't log in to My Account

softech — Wed, 24 May 2023 20:13:16 GMT

@BH604

look like you need support to look into the account. Please open them a ticket

1. Please open ticket via Chatbot (requires access to My Account) using direct .link: Chatbot

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't log in to My Account

Meow — Wed, 24 May 2023 20:14:13 GMT

It does get confusing a little bit as now logging to Community requires one-time 'set-up' using PM Account email and password and not Community name, AND receiving a code through SMS (email did not work for some) but after that it works OK as you can flip from Community to My Account and My Rewards without extra log-in. Nice.

What I currently miss is 'keep me signed' option so after a while of inactivity I have to provide my credentials again...

Re: Can't log in to My Account

BH604 — Wed, 24 May 2023 20:25:46 GMT

Thanks for the link to PM the CS Agent. The Chatbot lets me log in, but the link to open a ticket is also broken and bounces me back to https://publicmobile.ca/en/on/

Re: Can't log in to My Account

PBForMe1 — Wed, 24 May 2023 21:08:55 GMT

I'm not sure why but for me it wouldn't let me use my old nickname and had me create a new one even though it was registered with the same email address.