topic Re: No data SIM, no signal, emergency calls only in Get Support

No data SIM, no signal, emergency calls only

holhm22 — Tue, 04 Jan 2022 20:07:25 GMT

I just registered, activated, completed everything I needed to get started with PM about an hour ago, but there is still no signal at all, PM not even displayed as the carrier on my phone. It only says "emergency calls only". I did port my number over, but would it take this long? Thanks

Re: No data SIM, no signal, emergency calls only

Luddite — Fri, 26 Aug 2016 19:16:02 GMT

Porting is a few hours for cellular, several days for landline. However, this error is not good and usually means you are using a locked/incompatible phone.

What is the make/model of your phone? Where did you buy it?

Re: No data SIM, no signal, emergency calls only

holhm22 — Fri, 26 Aug 2016 20:00:05 GMT

It's a OnePlus One, bought directly from OnePlus.net
It's unlocked for sure, used it on Telus, PCCW-HKT, and Wind previously

Re: No data SIM, no signal, emergency calls only

holhm22 — Fri, 26 Aug 2016 20:57:54 GMT

Figured out what was wrong, works fine now. Thanks

Re: No data SIM, no signal, emergency calls only

Luddite — Fri, 26 Aug 2016 21:05:02 GMT

Please tell us the fix so we can help someone else with the same problem.

Re: No data SIM, no signal, emergency calls only

srlawren — Fri, 26 Aug 2016 23:51:36 GMT

Welcome to Public Mobile, @holhm22! I'm glad you figured out the issue, as your phone is abolutely compatible with PM's network. As @Luddite asked, I would also like to know what you needed to do to fix the issue, and I'm sure it could prove helpful to others in a similar situaiton.

Re: No data SIM, no signal, emergency calls only

holhm22 — Sat, 27 Aug 2016 01:51:09 GMT

For sure, under "Network Operator" on settings, my phone was previously set to Wind. What I did to fix it was changed it to "Choose automatically" which network to select.

Re: No data SIM, no signal, emergency calls only

srlawren — Sat, 27 Aug 2016 19:09:30 GMT

Thanks @holhm22, that makes sense if you had previously manually selected your network! I hadn't thought of that one. I will try to keep that in mind for future issues.