topic Re: Old Rewards Program in Get Support

Old Rewards Program

SPIKE466 — Wed, 24 May 2023 17:01:19 GMT

I am on a $25 plan with $6 per month in rewards. Final bill: $19.95 per month with taxes.

If I switch to the $39/20GB plan, will I retain my rewards? If so, Final Bill $34.65 with taxes.

Can anyone confirm? Thanks.

Re: Old Rewards Program

Handy1 — Wed, 24 May 2023 17:09:08 GMT

@SPIKE466 Yes you get to keep old rewards there Tied to your account not ur plan

Add

Re: Old Rewards Program

maximum_gato — Wed, 24 May 2023 17:14:51 GMT

@SPIKE466

I would seek an answer from customer support about any promotional data add ons you may have though....since data add ons no longer roll over every 30 days rather expire 30 days after purchase. With a new warning about promotional data being lost when changing your plan to a new plan it may cause you to lose your data add ons after 30 days or upon renewal? Your rewards are safe as long as you don't join the points program in your rewards account/page.

Re: Old Rewards Program

Ego — Wed, 24 May 2023 17:16:40 GMT

yes and no, it all depends on where the $off/points come from.

if it’s from referrals, they remain the exact same.
you do lose the $2 auto pay bonus, but that gets “replaced” with the 10 points every 12 months. the quick math on that is $2 x 12 = $24 a year off, while you only get $10 off from points every year.
now the loyalty bonus gets you a $1 (1 point) payout instantly for every month you’ve been with public mobile
but you don’t get the $ value off every month. instead you get 5% of your bill back in points.
let’s say you got $4 (4 years) off for loyalty, just to get the same $off every month you need an $80 plan ($80 x 0.05 = $4) or for $2 (2 points) off a $40 plan ($40 x 0.05 =$2)

so that’s all to say no you don’t get to keep your old benefits, they get converted and replaced by the new reward system entirely

ig if you have a high $ plan, no auto pay or loyalty and 5 referrals for your $6 off a month it would be worth it, otherwise probably not

Re: Old Rewards Program

Meow — Wed, 24 May 2023 18:05:37 GMT

Your rewards are tied up with your Account, not plan so you will keep all reward, bonuses and add-ons (if any) when you switch plans.

Re: Old Rewards Program

Meow — Wed, 24 May 2023 18:09:41 GMT

@maximum_gato wrote:
@SPIKE466
I would seek an answer from customer support about any promotional data add ons you may have though....since data add ons no longer roll over every 30 days rather expire 30 days after purchase.

WOW! Another punch below the belt. Good catch!

Re: Old Rewards Program

maximum_gato — Wed, 24 May 2023 19:10:13 GMT

@Ego

Your rewards will only change if you choose to join the points program. Not by simply choosing a new plan offering.

Re: Old Rewards Program

J_PM — Wed, 24 May 2023 19:22:54 GMT

30 day data expiry applies to add-on purchased beyond today.

Re: Old Rewards Program

maximum_gato — Wed, 24 May 2023 19:26:02 GMT

@J_PM

Thank you for confirming that it applies to data add ons purchased going forward. But it is a disappointing change in policy.

Re: Old Rewards Program

Meow — Wed, 24 May 2023 19:29:53 GMT

@J_PM wrote:
30 day data expiry applies to add-on purchased beyond today.

PLEASE clarify: to ALL add-on purchases including long distance, US calls, etc, etc. or DATA Only????

Re: Old Rewards Program

Handy1 — Wed, 24 May 2023 19:30:04 GMT

@J_PM Yes thank for that data add on info about expending now after 30 days , I’m wondering does that apply to the mind add on also or just data @maximum_gato

Re: Old Rewards Program

maximum_gato — Wed, 24 May 2023 19:32:20 GMT

@Handy1

I believe I saw a blurb about minutes add ons still rolling over every 30/90 days.

Re: Old Rewards Program

Handy1 — Wed, 24 May 2023 19:33:02 GMT

Re: Old Rewards Program

BDover — Thu, 25 May 2023 01:21:34 GMT

Just adding another voice here (since we have nowhere else to do it) that this change is a giant middle finger to your customers.
It's even more insulting that the change is not being communicated anywhere visible and a buried post on an unrelated topic is the only information we're receiving about it.