topic Re: Looking swap sims without access to old # in Get Support

Looking swap sims without access to old #

MobileKlinik145 — Sun, 11 Jun 2023 15:41:46 GMT

Hi Team, we are trying to swap the Sim for a customer but they are unable to log in to their Public account. Login is blocked to 2 factor authentication through their old phone number which was in their stolen phone.

Customer does have access to their accounts email which is not being prompted for a code.

Any assistance is appreciated as this customer couldn't even login to make this post

Re: Looking swap sims without access to old #

Handy1 — Wed, 24 May 2023 17:13:56 GMT

@MobileKlinik145 Need to contact support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

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Re: Looking swap sims without access to old #

Grinch — Wed, 24 May 2023 18:35:41 GMT

That's interesting. The verification requires a 6 digit code by text or by voice. A lost phone or damaged SIM will make it hard to change a SIM online! Will it be an issue to confirm yourself with a CSA too??

Perhaps PM could consider allowing the use of the alternate number on My Account??