topic Re: Account in Get Support

Account

JFluet — Wed, 24 May 2023 18:10:13 GMT

I was have issues with using my current phone number and after going back and forth with an agent decided against switching to Public Mobile. Well today I discovered that I have been charged $42 for a plan I don't want. How do I get this refunded and my account 100% Cancelled?

Re: Account

Meow — Wed, 24 May 2023 18:12:12 GMT

PM being pre-paid, once paid for next month you cannot get refund.

If you transfer your number to another provider your account will be immediately deleted and you should not be charged anymore. Good practice is to ask agent to remove your credit card info before porting out your number.

Re: Account

JFluet — Wed, 24 May 2023 18:14:12 GMT

I was unable to tranfer my number and never actually switched over.

Re: Account

JFluet — Wed, 24 May 2023 18:27:02 GMT

My number was not recognized when I went to switch. Decided not to switch over due all the hassle I put up with the other day and now being billed for an acount I have never used nor plan on using. Stayed with original provider!