topic Re: switch account done on wrong date in Get Support

switch account done on wrong date

jasonwein — Wed, 24 May 2023 15:51:44 GMT

I switched my account from the $40 for 15gb to the new $39 for 40gb today and selected to have the account switch on my renewal date (which would be June 2) but it did the switch today and charged me.

Re: switch account done on wrong date

Meow — Wed, 24 May 2023 15:52:55 GMT

Today is Not June 2?!

Did you by accident do switch Now?

Re: switch account done on wrong date

softech — Wed, 24 May 2023 15:53:56 GMT

@jasonwein you sure you didn't click Change plan now by mistake?

In your case, you have to open ticket with support and hope they can do something for you:

1. Please open ticket via Chatbot (requires access to My Account) using direct link: Chatbot

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: switch account done on wrong date

jasonwein — Wed, 24 May 2023 15:54:10 GMT

I don't believe so - since I got a popup that said I wouldn't be billed until the switch date (or something like that).