topic Re: Submit a ticket in Get Support

Submit a ticket

Ilana403 — Wed, 24 May 2023 15:20:16 GMT

How do I submit a ticket?

Re: Submit a ticket

hairbag1 — Wed, 24 May 2023 15:22:51 GMT

@Ilana403

top of this page click Get Help > Chat with Us

Re: Submit a ticket

LitlLdy — Wed, 24 May 2023 15:44:18 GMT

@Ilana403 ,

Is there anything we can help you with?

To contact a Customer Support Agent, there are 2 methods:

Get help with your service or account by starting a conversation with the virtual assistant. It can help you submit a ticket to the Customer Support Agents. This method uses the ticketing system for a faster response time. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.
Alternatively, you can send a private message to Customer Support Agents by clicking here. This method takes longer to receive a response back. You’ll need to be logged in to your Community account for the link to work.

Watch for a response back from a CSA in your Community private mailbox at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Customer Support Agents are available from:

- Monday to Sunday: 9 AM to 10 PM EST

Re: Submit a ticket

hairbag1 — Wed, 24 May 2023 15:25:28 GMT

@LitlLdy

looks like Simon no longer works at Public Mobile...his name is missing as of this morning !!

Or maybe he got a promotion 😎

Re: Submit a ticket

LitlLdy — Wed, 24 May 2023 15:28:31 GMT

@hairbag1 wrote:
@LitlLdy
looks like Simon no longer works at Public Mobile...his name is missing as of this morning !!
Or maybe he got a promotion 😎

@hairbag1 , ohhh no! Let me look! I used it this morning.

Edit: Ohhh! I see what you mean! 🤣 Poor thing lost it’s name!

Re: Submit a ticket

BKNS27 — Wed, 24 May 2023 15:30:51 GMT

@LitlLdy

I see that CS_Agent staff hours have changed to 9:00am to 10:00pm Monday to Sunday.

Re: Submit a ticket

LitlLdy — Wed, 24 May 2023 15:31:49 GMT

@BKNS27 wrote:
@LitlLdy
I see that CS_Agent staff hours have changed to 9:00am to 10:00pm Monday to Sunday.

@BKNS27 , thank you! I will update! I appreciate you sharing that. 😊