topic Re: The wait is OVER!!! in Get Support

The wait is OVER!!!

softech — Mon, 29 May 2023 10:50:07 GMT

Everything is new this morning!!

new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like before

new app: working now

new login: single login for My Account and My Account

eSim: yes, it is real

My Rewards site is gone and back as part of the My Account

looks like some changes on activation, too.

Other observations:

Subscription (formally called Activation)

$15 and $25 plan has to activated on app
save more with 90 days subscription s on ALL 5G plans and selected 4G plans

My Account:

transaction history, each renewal is back to a single entry and not two. GOOD
2FA, now part of Eversafe for single sign-on , cannot be tuned off
Usage Filter removed the choice to filter by type, which is good, kind of a fix to the issue earlier. Again, if you need to filter by type, download the full Excel file
BAD, VERY BAD: Mobile data add-on now has an expiry of 30 day!!

My Community

Private message: the envelope icon is gone on the mobile browser (phone) Click on your avatar and select Message. But no problem on desktop (It is likley by design)

Re: The wait is OVER!!!

HALIMACS — Wed, 24 May 2023 10:17:07 GMT

Indeed ... something to peruse and poke around.

Still unable to log into self serve, though. Must still be wrapping up maintenance ... 🤔

Re: The wait is OVER!!!

XionBunny — Wed, 24 May 2023 10:20:30 GMT

i don't see the cheap options at all, where are then hidden?

Re: The wait is OVER!!!

LitlLdy — Wed, 24 May 2023 10:32:17 GMT

@softech wrote:
Everything is new this morning!!

new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like before
new app: working now
new login: single login for My Account and My Account
looks like some changes on activation, too.

@softech, I am getting very frustrated trying to type with these weird symbols in the way when typing! 😡

Re: The wait is OVER!!!

XionBunny — Wed, 24 May 2023 10:36:59 GMT

odd I'm not seeing any weird symbols when typing.

Re: The wait is OVER!!!

softech — Wed, 24 May 2023 10:38:40 GMT

@LitlLdy which weird symbol? do you have another language installed on the device?

i am typing now on phone, earlier on my desktop... all good

Re: The wait is OVER!!!

LitlLdy — Wed, 24 May 2023 10:40:30 GMT

@softech wrote:
@LitlLdy which weird symbol? do you have another language installed on the device?
i am typing now on phone, earlier on my desktop... all good

@softech, I am doing nothing different! It started with new design!

Re: The wait is OVER!!!

softech — Wed, 24 May 2023 10:42:05 GMT

@LitlLdy try using another browser..

Re: The wait is OVER!!!

LitlLdy — Wed, 24 May 2023 10:43:51 GMT

@softech, I did! No difference! 😡 Taking twice as long to type! Getting very upset. I need time out!

Re: The wait is OVER!!!

softech — Wed, 24 May 2023 10:45:25 GMT

@LitlLdy no worry, Jade knows what you are talking about and is working on the fix

For me, I am using Edge on mobile and all good

Re: The wait is OVER!!!

HALIMACS — Wed, 24 May 2023 10:47:54 GMT

Where is the private message function?

I have not tried logging in on desktop yet, maybe there?

and yes, I see those ridiculous characters as well, have to backspace to get rid of them!

Re: The wait is OVER!!!

LitlLdy — Wed, 24 May 2023 10:49:30 GMT

@softech, saw she replied right away which I appreciate! I struggle as it is with severe pain, insomnia & so on but I still come on when I can & try to help along with check on things!

I use Safari & DuckDuckGo. Never any issues!

Re: The wait is OVER!!!

XionBunny — Wed, 24 May 2023 10:53:56 GMT

it's still in the same place it always was, on the desktop at least ( I'm on desktop right now)

Re: The wait is OVER!!!

softech — Wed, 24 May 2023 10:56:33 GMT

@XionBunny you don't see the new My Account on desktop? I was using it since 6am

Try another browser or Incognito mode

Re: The wait is OVER!!!

XionBunny — Wed, 24 May 2023 11:03:06 GMT

you miss read, I was responding to @HALIMACS , he asked if private messaging was still there, he couldn't see it, I see everything fine on desktop, the only thing i didn't originally was the legacy plans, but I've since spotted their hiding place 😛

Re: The wait is OVER!!!

softech — Wed, 24 May 2023 12:21:40 GMT

@HALIMACS the envelope icon is gone ON MOBILE browser only (phone) Click 9n your avatar and select Message

Add: no problem on desktop

Re: The wait is OVER!!!

on2wheels — Wed, 24 May 2023 11:54:09 GMT

I see the old phone plans when I go to "CHange Subscription", but not on the main store page.

Also noticed that the Community login button is still an icon, not a clearly descriptive word like how we discussed in that other thread. Misleading especially when right above that is the "Sign In" link that has nothing to do with Community.

Re: The wait is OVER!!!

kb_mv — Wed, 24 May 2023 12:05:05 GMT

I went through the new process of confirming log in data on my desktop for 2 accounts. I loaded the new app onto my phone. Logged on with the account associated with that phone and number. Logged out and tried to log in with second account. Added correct email and password for second account and first account opened. Figured it was user error so logged out and re entered log in info for second account. Same result, first account loaded. Cleared cache and tried again, no change in result. Added the app to my second phone and entered the second account credentials and the correct account opened. Long story short, it appears to me that you can only have one account per phone/app?

Re: The wait is OVER!!!

LitlLdy — Wed, 24 May 2023 12:17:52 GMT

@HALIMACS wrote:
Where is the private message function?
I have not tried logging in on desktop yet, maybe there?
and yes, I see those ridiculous characters as well, have to backspace to get rid of them!

@HALIMACS, On my iPad I still have the private message envelope at top of my page! This took forever to type!🙄

Re: The wait is OVER!!!

kb_mv — Wed, 24 May 2023 12:51:56 GMT

@HALIMACS wrote:
Where is the private message function?
I have not tried logging in on desktop yet, maybe there?
and yes, I see those ridiculous characters as well, have to backspace to get rid of them!

@HALIMACS The message function/envelope is indeed gone from the app. If you click the support tab at the bottom you will see "Visit our Community". That takes you to a browser window where after logging in you can message as per @softech message by clicking your avatar...