topic Re: no route found in Get Support

no route found

George1509 — Wed, 24 May 2023 03:21:16 GMT

Someone tried calling my Public Mobile number from the USA but they received a "No Route Found" error

message. Is the error on their side (their service provider) or is this something in the Public Mobile set up?

Any ideas?

cheers

Re: no route found

softech — Wed, 24 May 2023 02:47:39 GMT

@George1509

But you can receive calls from other without problem? And you didn't just join PM with porting, right?

It is likely a problem on the caller side. Ask them to reboot phone first and try again. Make sure they can call Canada and remember to put a 1 in front of your 10 digits number

Re: no route found

esjliv — Wed, 24 May 2023 12:34:07 GMT

@George1509 - could be just a temporary network, technical, or capacity issue. Ask them to try again, or ask them to try a different phone number in Canada and see if the same happens.

Re: no route found

GeorgeO — Wed, 24 May 2023 12:52:07 GMT

Many thanks .....it is intermittent so that is likely the problem. Normally phone calls work fine so something is wrong with this service I guess