topic Re: Auto payment wasn't accepted in Get Support

Auto payment wasn't accepted

Keesha270 — Tue, 23 May 2023 20:11:52 GMT

How do I change my auto payment method?

Re: Auto payment wasn't accepted

Handy1 — Tue, 23 May 2023 20:15:16 GMT

@Keesha270 on the payment tab of my account

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Auto payment wasn't accepted

dabr — Tue, 23 May 2023 20:17:33 GMT

@Keesha270 Not sure I understand autopay not accepted unless you mean autopay failed at renewal which very occasionally happens. However, if phone services are working then you can ignore any messages saying otherwise you might have received.

Login to your account using incognito/private mode on browser to bypass caching issues with the website and you can update the information there by selecting Payments/Plans or Profile from the left side.

Re: Auto payment wasn't accepted

Yummy — Tue, 23 May 2023 22:04:42 GMT

There is only ONE autopay method.

It is on or off. No other option.

Re: Auto payment wasn't accepted

HALIMACS — Wed, 24 May 2023 00:19:11 GMT

@Keesha270

I'm presuming you mean you wish to change or update a payment card onto your account for auto-pay purposes.

Would recommend doing these below steps while in incognito or private mode, using a desktop or laptop device, if possible:

log into your self-serve account
click the 3rd tab down on the left hand side, titled "Payments"
in the Pre-authorized area tap "Manage Payment Method"
then tap "Update Card Information"
from there, you'll be prompted to enter the complete credit card information with the new information
then tap "Save Payment Information" at the bottom