topic Re: I missed the transfer phone number verification text in Get Support

I missed the transfer phone number verification text

tonidkearney — Tue, 23 May 2023 21:27:08 GMT

I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again?

Re: I missed the transfer phone number verification text

softech — Tue, 23 May 2023 21:27:10 GMT

@tonidkearney

no worry, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: I missed the transfer phone number verification text

computergeek541 — Tue, 23 May 2023 21:27:58 GMT

@tonidkearney wrote:
I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again?

Do you recall which number the message is stated to have came from? If it's still within 90 minutes, you could send a text message that says YES to that number.

Re: I missed the transfer phone number verification text

pmbc — Tue, 23 May 2023 21:36:51 GMT

@tonidkearney are you porting to PM or from PM?

Re: I missed the transfer phone number verification text

BKNS27 — Tue, 23 May 2023 22:46:56 GMT

@tonidkearney

You contact the carrier you are moving your number to so it sounds like you got a new carrier then talk to them.

If you are moving to PM then contact a CS_Agent.

Re: I missed the transfer phone number verification text

LitlLdy — Tue, 23 May 2023 22:46:20 GMT

@softech wrote:
@tonidkearney

no worry, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

@softech , will that work when porting phone number out of Public Mobile?

Re: I missed the transfer phone number verification text

softech — Tue, 23 May 2023 23:48:06 GMT

@LitlLdy No, that only for porting in

Somehow I was assuming it was porting in.

If it is porting out of PM, then the new provider should be contacted to re-trigger the porting request

Re: I missed the transfer phone number verification text

LitlLdy — Tue, 23 May 2023 23:55:52 GMT

@softech wrote:
@LitlLdy No, that only for porting in

Somehow I was assuming it was porting in.

If it is porting out of PM, then the new provider should be contacted to re-trigger the porting request

@softech , possibly, I may have read it wrong “I’ve got a new carrier and am moving over my current phone number.”

Re: I missed the transfer phone number verification text

earlngladys — Sat, 06 Apr 2024 22:51:39 GMT

I too missed the transfer verification text and it has expired. How can I get this text resent to me again?