topic Re: Out of data, renew cycle early? in Get Support

Out of data, renew cycle early?

Haus973 — Tue, 23 May 2023 22:23:52 GMT

I’m out of data, my cycle ends May 30, and I don’t want to pay another $15 for a GB of data. Can I move my cycle end date up and pay early?

thanks!

Re: Out of data, renew cycle early?

softech — Tue, 23 May 2023 22:27:27 GMT

@Haus973

Yes, you can renew early, but you will need help from support and you will be paying to full plan amount now and start the new 30 days cycle today. So, if you are going ahead, please open ticket with support

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Another way to do it without support help is to go to Change plan today using Change plan now option. However, you can only change to plan other than your current plan. Similary, change plan now will let PM charges you the full plan amount of the new plan and start a new 30 days cycle now

Re: Out of data, renew cycle early?

Yummy — Tue, 23 May 2023 22:32:51 GMT

You will have to talk to agent for early renewal.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Out of data, renew cycle early?

computergeek541 — Tue, 23 May 2023 22:50:34 GMT