topic Renewal Confirmation Text in Get Support

Renewal Confirmation Text

Tawny — Tue, 23 May 2023 14:08:12 GMT

About 5 months ago, the renewal reminder text stopped being sent to me. It used to be sent 2 days before renewal.

Now it also seems the renewal confirmation text is no longer sent out. It used to be sent at 9am PST on renewal day. My account renewed a couple days ago, but I didn't get a text saying so. It's not a big deal, but I did like receiving this text, as it kept me clear on my renewal dates.

Re: Renewal Confirmation Text

hairbag1 — Tue, 23 May 2023 14:13:42 GMT

@Tawny

we all agree. Hopefully it comes back, but who knows.

Best way to avoid problems is to have a valid credit card set to Autopay your renewals.

Re: Renewal Confirmation Text

hTideGnow — Tue, 23 May 2023 14:14:40 GMT

HI @Tawny I don't get mine either for couple months

But some changes coming in PM, will see if the text will come back

Re: Renewal Confirmation Text

softech — Tue, 23 May 2023 14:15:58 GMT

@Tawny

i didn't get mine either

I think it is time to setup a recurring reminder yourself. But if you going ahead with that, make sure you set it every 30 days, not monthly

Re: Renewal Confirmation Text

Tawny — Tue, 23 May 2023 14:49:00 GMT

@hairbag1

@hTideGnow

@softech

Thanks guys. I'm thankful that autopay has always worked for me. With sometimes seeing people report "autopay failures," the texts gave me peace of mind that everything was running smoothly. Now, I suppose I'll be more proactive ... set a 30 day recurring reminder, and manually add funds a couple days before renewal day.

Re: Renewal Confirmation Text

LitlLdy — Tue, 23 May 2023 15:51:43 GMT

@Tawny wrote:
About 5 months ago, the renewal reminder text stopped being sent to me. It used to be sent 2 days before renewal.

Now it also seems the renewal confirmation text is no longer sent out. It used to be sent at 9am PST on renewal day. My account renewed a couple days ago, but I didn't get a text saying so. It's not a big deal, but I did like receiving this text, as it kept me clear on my renewal dates.

@Tawny , I haven’t reviewed text reminders from Public Mobile in several months but I always have the reminders setup on my phone’s calendar to remind me with popups on my screen of all my upcoming bill payment due dates 1 week in advance & remind me again in 2 days for all my bills! That way I can pay on my bills in plenty of time. Otherwise I can’t remember! I never rely on autopay to work.

Edit: For my typos!

Re: Renewal Confirmation Text

Tawny — Tue, 23 May 2023 16:48:53 GMT

@LitlLdy

I like the idea of setting reminders for all bills. I'll try it 🙂 I normally just keep the due dates in my head, but I'm realizing now that that adds to my stress, lol.

Re: Renewal Confirmation Text

LitlLdy — Tue, 23 May 2023 17:02:12 GMT

@Tawny wrote:
@LitlLdy
I like the idea of setting reminders for all bills. I'll try it 🙂 I normally just keep the due dates in my head, but I'm realizing now that that adds to my stress, lol.

@Tawny ,

just to be on the safe side. That way it is less for you to remember 🙂. I stress enough as it is! Every little bit helps.

I find I have learned more on here from other Customers than I have from any where else!

Re: Renewal Confirmation Text

dabr — Tue, 23 May 2023 20:41:21 GMT

@Tawny TBH, I wouldn't hold my breath that PM will bring back the heads up payment SMS sent to customers previously. I'm actually surprised that they still send out that account was renewed successfully SMS (thankfully) but it's still a mystery as to why the payment due reminder has been discontinued for whatever reason.

Re: Renewal Confirmation Text

Tawny — Wed, 24 May 2023 03:53:52 GMT

@dabr

Yeah, I'm not waiting for them to bring the texts back. Have to take things into my own hands now.

I'm actually surprised that they still send out that account was renewed successfully SMS

I didn't receive this "confirmation" text for my most recent renewal. I think they've been discontinued too 😞