topic Email associated with account in Get Support

Email associated with account

mojocwt2010 — Tue, 23 May 2023 13:16:52 GMT

I do not know what email was used to set up account so cannot access my account to update payments etc

Re: Email associated with account

Dunkman — Tue, 23 May 2023 13:27:35 GMT

@mojocwt2010

You can check your various email accounts for Public mobile initial welcome to Public mobile email. When you first activated your account, you would have received a welcome email. Then try to reset your password.

Otherwise, you will need to contact customer service agent.

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Type: I can't login.

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Email associated with account

softech — Tue, 23 May 2023 13:30:08 GMT

@mojocwt2010

use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email associated with account

HALIMACS — Tue, 23 May 2023 13:39:03 GMT

@mojocwt2010

How many possible email addresses could there be?

On each of them, search “Public Mobile” in the search field, and the one that comes up with a result is the email address you used to activate here.

That is, unless you have multiple accounts/family members with various emails belonging to you …

Re: Email associated with account

LitlLdy — Tue, 23 May 2023 16:08:16 GMT

@mojocwt2010 wrote:
I do not know what email was used to set up account so cannot access my account to update payments etc

@mojocwt2010 , after you find out what email address you used when creating your Public Mobile service “My Account” please make a note for yourself (save it in a private place) of the email address, password, pin # (you created), account number, phone number & so on. Many people have forgotten 🙂

Edit: Also, when signing into “My Account “ I find it’s easier to sign in using a browser in private / incognito mode! The webpage has cashing issues!