topic Phone calls in Get Support

Phone calls

robinpaige — Tue, 23 May 2023 00:51:33 GMT

I can’t call out fails right away

Re: Phone calls

softech — Tue, 23 May 2023 00:55:27 GMT

@robinpaige

how about incoming calls? text ? mobile data?

couple things to check first

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA). Importanr thing to chexk is to confirm if phone is connected in this mode at all
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: Phone calls

robinpaige — Tue, 23 May 2023 01:04:00 GMT

Had the phone at Apple Store and they did all the test and said it was a public mobile issue. The phone is working fine from the apple side of things

Re: Phone calls

Dunkman — Tue, 23 May 2023 01:15:15 GMT

@robinpaige

Does incoming calls, texts and data work?

Plan active? versus suspended

Try also adding prefix 1 in front of area code.

As mentioned before, you could put your SIM card in another working phone. This will help determine whether hardware issue versus PM service problem.

Re: Phone calls

softech — Tue, 23 May 2023 01:15:21 GMT

@robinpaige

yes, some of the tests about is to confirm what exact problem on PM side. Also, the test to put your sim in another phone would trigger a sim re-provision and could resolve the account issue

if Apple has done enough test with you toget and nothing works, open ticket with PM support for them to investigate further

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