Payment Method Update

Ccanakis — Mon, 22 May 2023 22:00:58 GMT

I need to update my payment method but every time I try, it says “Oops! An error occurred, please try again later”.
I attempted to update my payment method 1 month ago and thought that something was wrong with the website. I have since tried numerous times on different devices and I keep getting the same method. Very frustrating so if someone can give me guidance, that would be appreciated.

Re: Payment Method Update

softech — Mon, 22 May 2023 22:05:30 GMT

@Ccanakis couple things to try

try using Inocgnito mode
Try using a browser you have never use before
try on a desktop or laptop computer

if that still does not work, since it has been over a month, I guess you really need to open ticket with support to sort this out

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

topic Re: Payment Method Update in Get Support

Payment Method Update

Re: Payment Method Update