topic Re: porting restart in Get Support

porting restart

nobuharukubotan — Mon, 22 May 2023 18:54:56 GMT

I did not send yes to old provider, please send reqest to shaw agin.

Nxxxxxx

Edit by Dunkman: removed personal information

Re: porting restart

Yummy — Mon, 22 May 2023 18:07:58 GMT

Contact agent and ask them to do that for you.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: porting restart

Dunkman — Mon, 22 May 2023 18:24:23 GMT

Inappropriate language

Re: porting restart

softech — Mon, 22 May 2023 18:25:06 GMT

@nobuharukubotan did you try to reboot your phone with PM sim card and see if it incoming calls work?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: porting restart

LitlLdy — Mon, 22 May 2023 19:16:04 GMT

@nobuharukubotan ,

For your own privacy & security please do not post any private information here due to this is a public / open forum. We are all Customers here that help each other when we are able to but we do not work for Public Mobile!

Use @softech suggestion to call to talk to live support, they can re-trigger the process for you! Also, please make sure to leave Shaw SIM Card in your phone to authorize the port request by saying YES within 90 minutes of receiving the text!