topic Re: Account Email Change in Get Support

Account Email Change

crideout — Mon, 15 May 2023 15:29:25 GMT

Could someone tell me how to change the email address associated with my account? Thank you!

Re: Account Email Change

dust2dust — Mon, 15 May 2023 15:31:33 GMT

The service account or the community account? Only support can change the service account. You can change the community account. Is your service account email address no longer valid? Or are you trying to match email addresses? Do that in the community account.

Re: Account Email Change

softech — Mon, 15 May 2023 15:35:59 GMT

@crideout Only PM support can change the email address associated with my account,

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account Email Change

hTideGnow — Mon, 15 May 2023 15:36:14 GMT

Hi @crideout

For PM My Account email change, please submit a ticket with agent at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Email Change

Meow — Mon, 15 May 2023 15:37:32 GMT

Only agent can do that for you.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Account Email Change

crideout — Mon, 15 May 2023 15:39:24 GMT

It's for my service account. My old email is only valid for another day

Re: Account Email Change

hTideGnow — Mon, 15 May 2023 15:42:49 GMT

HI @crideout just submit ticket, you have enough time, agent would be able to make the change today

Re: Account Email Change

computergeek541 — Mon, 22 May 2023 15:21:19 GMT