topic Re: Account problem in Get Support

Account problem

Rayjen08 — Mon, 22 May 2023 15:10:47 GMT

I have a problem with my account, because ive seen that they deducted me two times, how can i talk to customer service?

Thanks

Re: Account problem

hairbag1 — Mon, 22 May 2023 15:12:41 GMT

@Rayjen08

top of page click Get Help / Chat with Simon to start process of CSA assistance.

You PM account is for 30 days...not 1 month

Re: Account problem

Handy1 — Mon, 22 May 2023 15:12:57 GMT

@Rayjen08 I check credit card see if one charge is pending and the other is posted if so the pending charge should fall off but here how to contact support for credit / refund

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Account problem

hycm53 — Mon, 22 May 2023 15:15:03 GMT

@Rayjen08 wrote:
I have a problem with my account, because ive seen that they deducted me two times, how can i talk to customer service?

Thanks

Did you change plan immediately? If it is that's why you were charged twice. If not you can ask for help.

There are 2 methods for help:
1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account problem

Rayjen — Thu, 01 Jun 2023 18:45:09 GMT

No i havent change, the amount is different that is why i notice that they charge me 2 times.

Re: Account problem

softech — Thu, 01 Jun 2023 18:50:58 GMT

@Rayjen have you opened a ticket with suppor tand ask ? Look like it is a $10 charge for something

But how you know it is a PM charge? At least the screenshot didn't show

but open a ticket with support , Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Account problem

Rayjen — Thu, 01 Jun 2023 23:52:31 GMT

Since January i have a deduction of like that my PM is $15 minus all my rewards it only $11.20 but i have deduction also $12.32. I hope i can speak and raise my concern about this.

Re: Account problem

Rayjen — Thu, 01 Jun 2023 23:54:11 GMT

Since January i have a deduction of like that my PM is $15 minus all my rewards it only $11.20 but i have deduction also $12.32. I hope i can speak and raise my concern about this.