topic Re: MyAccount password error in Get Support

MyAccount password error

Tan21 — Mon, 22 May 2023 03:10:44 GMT

I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?

Re: MyAccount password error

LitlLdy — Mon, 22 May 2023 03:23:45 GMT

@Tan21 wrote:
I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?

@Tan21 , please try logging in with a browser in private / incognito mode. This website has cashing issues!

Re: MyAccount password error

BKNS27 — Mon, 22 May 2023 03:35:37 GMT

@Tan21

Adding to @LitlLdy recommendations, login on a laptop or desktop computer.

Re: MyAccount password error

softech — Mon, 22 May 2023 03:53:39 GMT

@Tan21

any chance you have a Telus or Koodo My Account login as well

Ams do you use any browser extension like dark reader (or other dark theme extension ) or pop up blocker? If possible, disable them and try again.

If using it on Windows, you do so by running this for chrome :

"C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-extensions

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions

And try to login again using Incognito mode on a different browser and see if it works

Re: MyAccount password error

HALIMACS — Mon, 22 May 2023 11:13:09 GMT

@Tan21

another consideration … if you are logging in from a device which has stored/remembered credentials, once you see the login information auto populate in the fields, do not tap the login button.

If you do, it will generate an error message and not allow you to login.

Just allow your system to automatically log you in once the credentials auto fill and you’ll notice it will take you to the my account page.

Re: MyAccount password error

LitlLdy — Mon, 22 May 2023 14:15:11 GMT

@Tan21 wrote:
I’m struggling to login to MyAccount. After successfully changing my password it still doesn’t work to login. Why isn’t this working?

@Tan21 , how did you make out trying our suggestions to login to your account? If none of our suggestions worked for you did you submit a support ticket & if so what did you find out?

You asked for our help so we have been trying to help you. Please let us know the outcome.