topic Re: Reimburse for add ons please in Get Support

Reimburse for add ons please

shaumic — Mon, 22 May 2023 03:57:06 GMT

Dear concern,

I mistakenly purchased a data add-on (200 MB) instead of roaming data (which I bought later). Can you please cancel the transaction first transaction, not the roaming one?

Best wishes,

Shaumic

Re: Reimburse for add ons please

DennyCrane — Mon, 22 May 2023 02:15:11 GMT

This is a public forum, so you'll want to delete that screenshot with your personal information ASAP. Then log a ticket with CS to request a refund.

Re: Reimburse for add ons please

HALIMACS — Mon, 22 May 2023 02:16:40 GMT

@shaumic

please immediately edit your post as this is a public forum. Do so by tapping the downward facing arrow in the upper right of your message.

Adding:

To contact a Customer Support Agent to request the refunds, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Reimburse for add ons please

hairbag1 — Mon, 22 May 2023 02:16:13 GMT

@shaumic

top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Re: Reimburse for add ons please

BKNS27 — Mon, 22 May 2023 02:29:57 GMT

@computergeek541

Edit post

Re: Reimburse for add ons please

HALIMACS — Mon, 22 May 2023 03:06:05 GMT

@CS_Agent

Please edit initial post -- OP posted sensitive account information and has failed to edit it.

Re: Reimburse for add ons please

LitlLdy — Mon, 22 May 2023 03:14:09 GMT

@HALIMACS , I reported it to them but last time it took over 3 hours!

Re: Reimburse for add ons please

computergeek541 — Mon, 22 May 2023 03:56:38 GMT

@BKNS27 wrote:
@computergeek541
Edit post

I can edit but there's no way foor me to completely remove the picture. Only the OP or Public Mobile can do that.

Re: Reimburse for add ons please

computergeek541 — Mon, 22 May 2023 04:00:49 GMT

@LitlLdy wrote:
@HALIMACS , I reported it to them but last time it took over 3 hours!

Unforutnately, my experiences have been that when reporting this type of thing, the CSA will often edit the post,but then not know how to remove the image from the member's photo gallery (nor will they usually check if it's still there). You'll likely need to explain to the CSA how to delete the image because it doesn't appear to be something that's covered during their training.

Re: Reimburse for add ons please

LitlLdy — Mon, 22 May 2023 14:02:47 GMT

@computergeek541 wrote:
@LitlLdy wrote:
@HALIMACS , I reported it to them but last time it took over 3 hours!
Unforutnately, my experiences have been that when reporting this type of thing, the CSA will often edit the post,but then not know how to remove the image from the member's photo gallery (nor will they usually check if it's still there). You'll likely need to explain to the CSA how to delete the image because it doesn't appear to be something that's covered during their training.

@computergeek541 , thanks. I ended up sending CSA a message also with the link to @shaumic post asking for snapshot (I probably used wrong word) to be removed but yes your right! I will explain it. I’m not sure why I panicked since it’s not my info but I know how it would feel to me if I made that mistake! I feel completely helpless when I can not fix this myself!

Edit: I flagged the image for review on @shaumic profile! Hopefully @CS_Agent will remove it!

Re: Reimburse for add ons please

computergeek541 — Mon, 22 May 2023 04:12:58 GMT

@LitlLdy wrote:
@computergeek541 wrote:
@LitlLdy wrote:
@HALIMACS , I reported it to them but last time it took over 3 hours!
Unforutnately, my experiences have been that when reporting this type of thing, the CSA will often edit the post,but then not know how to remove the image from the member's photo gallery (nor will they usually check if it's still there). You'll likely need to explain to the CSA how to delete the image because it doesn't appear to be something that's covered during their training.
@computergeek541 , thanks. I ended up sending them a message also with the link to this post asking for snapshot (I probably used wrong word) to be removed but yes your right! I will explain it. I’m not sure why I panicked since it’s not my info but I know how it would feel to me if I made that mistake! I feel completely helpless when I can not fix this myself!

I'll be quite honest with you: I used to follow these instances of screenshots closely and follow up and check multiple times that the images were deleted, but that just ends up being too time consuming. Sadly, my experiences have been that the images almost never get removed even after having a quick disscussion with a CSA, and when it does get done, it often requires 5 or more back and forth messages. The only way to completely prevent this type of thing would be for Public Mobile to turn off the photo uploads completely.

Re: Reimburse for add ons please

LitlLdy — Mon, 22 May 2023 04:30:17 GMT

@computergeek541 wrote:

I'll be quite honest with you: I used to follow these instances of screenshots closely and follow up and check multiple times that the images were deleted, but that just ends up being too time consuming. Sadly, my experiences have been that the images almost never get removed even after having a quick disscussion with a CSA, and when it does get done, it often requires 5 or more back and forth messages. The only way to completely prevent this type of thing would be for Public Mobile to turn off the photo uploads completely.

@computergeek541 , at this point there needs to be a message stating not to post personal information on here & select a box agreeing to it before allowing a post to be created! 😐

Re: Reimburse for add ons please

HALIMACS — Mon, 22 May 2023 11:10:27 GMT

That would not prevent it @LitlLdy

The folks who are posting this kind of information probably should be with a first or second tier provider, or have someone who can help manage their account.

It’s pretty clear that the community is a forum of other users – it’s difficult for me to comprehend why some people don’t understand that. (perhaps language barriers aside…) 🙂

Re: Reimburse for add ons please

LitlLdy — Mon, 22 May 2023 15:05:24 GMT

@computergeek541 wrote:

Unfortunately, my experiences have been that when reporting this type of thing, the CSA will often edit the post, but then not know how to remove the image from the member's photo gallery (nor will they usually check if it's still there). You'll likely need to explain to the CSA how to delete the image because it doesn't appear to be something that's covered during their training.

To everyone here that tried to help, thank you. You’re greatly appreciated.

I finally received a response back 2 hours ago from reporting the post last night! I responded back to have the image removed from @shaumic profile & 1 hour later I received another messages back asking the name of this person so I responded back again stating the Ops name of this post that I reported & included the link to profile! I just received a message back that CSA Andu deleted the image from the profile! That was a long time to leave that sensitive information up! I hope thee Op appreciates that we did that!