topic Double payment in Get Support

Double payment

elforsyth — Mon, 22 May 2023 01:55:06 GMT

I was charged twice for a payment.

I received a text saying my account was deactivated (odd). I followed the link to make a payment and clicked the refresh button on the browser. I was then charged twice according to my bank account.

Re: Double payment

softech — Mon, 22 May 2023 01:58:56 GMT

@elforsyth if you login to My Account again using Incognito mode, do you see amount of one or both payments showing I'm Available fund? Check payment page, do you see 2 transactions?

if you see them I'm Available Fund, you can choose to leave it there for future renewal. If you like, you can open ticket with support and ask for refund

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Double payment

hairbag1 — Mon, 22 May 2023 01:59:18 GMT

@elforsyth

log in to your account using a laptop, then use incognito mode. Check Payment History to see if it was actually double charged.
if so, go to top of this page click Get Help / Chat with Simon to start process of CSA assistance.

Re: Double payment

HALIMACS — Mon, 22 May 2023 02:22:57 GMT

@elforsyth

is it possible you may be viewing unauthorized or pending charges?

If so, it’s possible just one may settle to an authorized actual charge to pay.