topic Re: Issues on Telus transfer in Get Support

Issues on Telus transfer

Buddytheguy — Mon, 22 May 2023 04:17:26 GMT

I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred and that Public Mobile has successfully accepted it. I have confirmed that my SIM card number is correct but anytime I txt it fails and if I try and call the call immediately drops. The Telus/ Public Mobile rep let me know that everything is good on their back end and that I need to go online to msg a Public Mobile admin to have them correct something on the Public Mobile back end. PLEASE HELP

Re: Issues on Telus transfer

hycm53 — Mon, 22 May 2023 01:06:44 GMT

@Buddytheguy wrote:
I opened a Public Mobile account and transferred my accounts over. I have not had an issue transferring 3 of 4 accounts. The 4th account has had an issue. I have confirmed with the Telus porting number that both my Telus number has been transferred and that Public Mobile has successfully accepted it. I have confirmed that my SIM card number is correct but anytime I txt it fails and if I try and call the call immediately drops. The Telus/ Public Mobile rep let me know that everything is good on their back end and that I need to go online to msg a Public Mobile admin to have them correct something on the Public Mobile back end. PLEASE HELP

Add: before get help, first reboot the phone or try put sim card to another phone to see if it works or not.

There are 2 methods for help:
1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Issues on Telus transfer

BKNS27 — Mon, 22 May 2023 01:07:05 GMT

@Buddytheguy

It seems like you are doing it correctly for the first 3 porting but it looks like it is a provisional/backend issue with the SIM so contact a CS_Agent by typing in Submit a Ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

I will pm the Porting Department number.

Re: Issues on Telus transfer

Buddytheguy — Mon, 22 May 2023 01:09:08 GMT

Thank you @BKNS27 I have sent a msg to the CS_Agent fingers crossed for a quick fix!

Re: Issues on Telus transfer

Buddytheguy — Mon, 22 May 2023 13:24:41 GMT

CS_Agent has resolved the issue on the back end everything is now working