topic Re: New activation in Get Support

New activation

JFluet — Mon, 22 May 2023 04:22:50 GMT

I purchased a SIM card from you and when I go to activate it, I get the message that my phone # isn't valid. My current plan is through Koodo

Re: New activation

softech — Sun, 21 May 2023 23:01:58 GMT

@JFluet

the error " is not a canadian number" is either because

you are trying to port in from Koodo prepaid
or you have attempted activation once and saw some error and you decided to re-attempt to activate a second time. But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first. Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attemp

Please open ticket with them by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: New activation

HALIMACS — Sun, 21 May 2023 23:10:28 GMT

@JFluet

The easiest thing to do is to activate with a temporary number 1st, and then deal with the porting afterwards by contacting customer support if porting from Koodo Prepaid, or doing the port in yourself on the self-serve under the change number function.

Re: New activation

fx50fh — Mon, 22 May 2023 19:59:53 GMT

I agree with Halimacs, just use a temp number then contact later, much easier this way