topic Data not working in USA in Get Support

Data not working in USA

danglin67 — Sun, 21 May 2023 20:46:33 GMT

Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online

Re: Data not working in USA

hycm53 — Sun, 21 May 2023 20:56:06 GMT

@danglin67 wrote:
Presently in n the USA for a few days bought add-On for roaming. I can make and receive calls but my data is not working, unable to browse online

Make sure turn data and roaming on.

Add: make sure the US add on is include data.

Re: Data not working in USA

Handy1 — Sun, 21 May 2023 20:52:17 GMT

@danglin67 Make sure your phone has data roaming turned on , make sure your connected to T mobile and reboot your device … if you end up needing to contact support because it doesn’t work entirely you can ask for a credit

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Re: Data not working in USA

HALIMACS — Sun, 21 May 2023 20:55:36 GMT

@danglin67

Also confirm that you may not have purchased a ‘talk and text’ only bundle versus a ‘talk, text and data’ bundle.

It happens.

Re: Data not working in USA

DDM69 — Sun, 21 May 2023 21:42:13 GMT

@danglin67
Did any of the suggestions work? The community members here are very helpful and knowledgeable 😊

Re: Data not working in USA

computergeek541 — Mon, 22 May 2023 00:35:39 GMT