topic Re: activation in Get Support

activation

MargaretHyslop — Sun, 21 May 2023 16:37:35 GMT

just signed on May 20th and not able to receive, or send messages or make calls. When trying to call the message is "Not registered on network"

What now?

Re: activation

will13am — Sun, 21 May 2023 16:42:09 GMT

@MargaretHyslop , has your payment card been debited? That's a good sign of successful activation. Check also the online account for active status. Your symptoms are indicative of an inactive SIM card.

Re: activation

softech — Sun, 21 May 2023 16:58:56 GMT

@MargaretHyslop do you have another phone to test the PM sim ?

if it does not work on another phone too , it could be a aim card provisioning issue. It is an easy fix for PM support, please engage them via ticket

1. Please open ticket via Chatbot (requires access to My Account) using direct link: https://publicmobile.ca/chatbot.

Start by typing "Contact agent ", then click "Contact Us", then click "Other", click "Click here to submit a ticket ↗""
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: activation

esjliv — Sun, 21 May 2023 17:02:17 GMT

@MargaretHyslop wrote:
just signed on May 20th and not able to receive, or send messages or make calls. When trying to call the message is "Not registered on network"
What now?

@MargaretHyslop - try restarting your phone. Also try removing your SIM Card, and gently replacing it back.

If that doesn't work, perform a reset of the device's network settings.

This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.