topic Re: Sim card swap in Get Support

Sim card swap

Df1 — Sun, 21 May 2023 15:17:07 GMT

My dons phone was stolen. I bought a new sim card to switch his number to. I keep going into my profile and typing in the new sim card and it just refreshes to all 0's . So how am I supposed to change his number to the new sim card

Re: Sim card swap

esjliv — Sun, 21 May 2023 15:18:42 GMT

@Df1 - ensure your account is not listed as lost/stolen. If so, go back and 'find' your phone. Activate service, manually pay.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: Sim card swap

hairbag1 — Sun, 21 May 2023 15:19:29 GMT

@Df1

Re: Sim card swap

softech — Sun, 21 May 2023 15:27:44 GMT

@Df1 were you using a phone or tablet to request change sim? there is a glitch with using mobile device accesing that page. Please try again using desktop or laptop and it should work

Re: Sim card swap

Yummy — Sun, 21 May 2023 15:33:29 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Confirm phone is not blacklisted or reported as lost/stolen

Re: Sim card swap

computergeek541 — Sun, 21 May 2023 18:41:56 GMT