topic Re: Public Mobile Unlimited Data? in Get Support

Public Mobile Unlimited Data?

W1N570N — Sun, 21 May 2023 05:31:58 GMT

Does public mobile now have unlimited data (512 kbps) after you use up all your data?

I was looking for a new plan and stumbled into the fine print section where it said this "

Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, Internet traffic, environmental conditions, applicable network management policies and other factors. Please refer to Public Mobile’s Network Traffic Management Policies here for further information."

Is this true?

(The link is here: https://assets.ctfassets.net/xe7doznj0dju/3hR2yEQXlSKE8dXGNEKQZa/ef14c6048939c388603c81a1faa80440/Public_WebPolicy_NetworkTrafficManagement_EN.pdf)

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:00:02 GMT

@W1N570N wrote:
Does public mobile now have unlimited data (512 kbps) after you use up all your data?
I was looking for a new plan and stumbled into the fine print section where it said this "
Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, Internet traffic, environmental conditions, applicable network management policies and other factors. Please refer to Public Mobile’s Network Traffic Management Policies here for further information."
Is this true?
(The link is here: https://assets.ctfassets.net/xe7doznj0dju/3hR2yEQXlSKE8dXGNEKQZa/ef14c6048939c388603c81a1faa80440/Public_WebPolicy_NetworkTrafficManagement_EN.pdf)

I'm going to contact Public Mobile about this. There have been a few threads this weekend referring to unannounced changes in policy, services, an apps, and pictures of a new logo. I will say that that website is not an official Telus website and the aunthenticity of such document needs to be considered unveified. I'll try to see if I can find out what is going on. With some luck, some new information might be available during the new work week.

Re: Public Mobile Unlimited Data?

Nezgar — Sun, 21 May 2023 05:56:05 GMT

The metadata of that PDF suggests it was created Feb 23, 2023 (using Adobe InDesign 18.1 Macintosh)... You can see this by pressing Ctrl-D in Acrobat Reader... And check out that logo in the document ... Interesting if it's legit, and this is a hint of upcoming changes that have been brewing for 3 months already...

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:01:26 GMT

@Nezgar wrote:
The metadata of that PDF suggests it was created Feb 23, 2023 (using Adobe InDesign 18.1 Macintosh)... You can see this by pressing Ctrl-D in Acrobat Reader... And check out that logo in the document ... Interesting if it's legit, and this is a hint of upcoming changes that have been brewing for 3 months already...

I did wonder if this document could have been leftover from the old Public Mobile (before Telus), but 512Kbps seems much too high of a throttled data speed for a time period around 2010. In addition to that, the logo is the same as in the app.

Re: Public Mobile Unlimited Data?

Nezgar — Sun, 21 May 2023 06:14:26 GMT

@computergeek541So I logged into my self-serve/My-Account portal, and over in "Change Plan" I see similar wording showing up in "The Fine Print":

2. Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, Internet traffic, environmental conditions, applicable network management policies and other factors. Please refer to Public Mobile’s Network Traffic Management Policies here for further information.

...And the link on "here" is to the PDF mentioned in the OP. So it would seem that would confirm it is an official PDF.

Who knows if this "feature" is already in effect. I have too much bonus data I don't want to waste it on the accounts I have on hand to test and find out myself.. 🙂

It appears many of the other images and stuff of the main publicmobile.ca website load from the external web site as well, ie the ice cream man from the home page:

https://images.ctfassets.net/g0l02radjx86/7r3yT5cEis4GZv4yHz0v8X/f12d317df24386c6bb3734922921f29e/Love-This-One-Plans_Alt_1x.png

Looks like ctfassets is "Contentful Content Delivery Network" https://www.contentful.com/developers/docs/references/content-delivery-api/

Re: Public Mobile Unlimited Data?

Nezgar — Sun, 21 May 2023 06:18:11 GMT

@computergeek541 wrote:
In addition to that, the logo is the same as in the app.

Wait, there's an app? Well let me crawl out from under this log, indeed I see one in Google Play. Well off I go to check that out, as well as if pigs are flying outside too!

Edit: App is in "Maintenance Mode" - does this app actually do anything yet?

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:16:56 GMT

@Nezgar wrote:
@computergeek541So I logged into my self-serve/My-Account portal, and over in "Change Plan" I see similar wording showing up in "The Fine Print":

2. Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, Internet traffic, environmental conditions, applicable network management policies and other factors. Please refer to Public Mobile’s Network Traffic Management Policies here for further information.

Confirmed: Self Serve mentions unlimited data.

Re: Public Mobile Unlimited Data?

Korth — Sun, 21 May 2023 06:21:36 GMT

This is very interesting. Changes already implemented or coming down the pipeline?

But why wouldn't they make a big hyped marketing broohaha out of it? Public Mobile (and Telus and Koodo) is always eager to proudly brag about the slightest tiniest new feature all over all their plans, pages, announcements.

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:27:49 GMT

cool.. so look like some exciting changes coming.

earlier today someone found the apps now unlimited data.

And 512 is the best out of Tier 3

@computergeek541 and eSim coming ??

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:28:13 GMT

@Korth wrote:
This is very interesting. Changes already implemented or coming down the pipeline?

But why wouldn't they make a big hyped marketing broohaha out of it? Public Mobile (and Telus and Koodo) is always eager to proudly brag about the slightest tiniest new feature all over all their plans, pages, announcements.

I would imagine that there would be some type of announcement soon, now that all this is being openly discussed.

Re: Public Mobile Unlimited Data?

Nezgar — Sun, 21 May 2023 06:32:22 GMT

@computergeek541 wrote:
I would imagine that there would be some type of announcement soon, now that all this is being openly discussed.

It bewilders me after all these years that still more often than not (mostly) Oracles are just as in the dark as everyone else about big changes when they come. Otherwise you would be replying much more coyly. 😁

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:35:59 GMT

Self Serve also mentions that 5G plans will have a maximum download speed of 250Mbps. I'm curious as to the pricing for these new 5G plans.

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:36:22 GMT

hey.. dont be happy too soon. Any chance the disclaimer on Slef-seve is just a copy from Koodo or Telus and does not mean anything here? I found this talked about 5G plan, and we don't have it here.. unless it is another new thing coming

Subscription plans with 3G speed may reach download speeds of up to 3 Mbps, subscription plans with 4G speed may reach download speeds of up to 100 Mbps and subscription plans with 5G speed may reach download speeds of up to 250 Mbps.

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:37:47 GMT

@computergeek541 lol.. I saw that too.. but I am taking a different direction..another copy and paste error.. lol

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:38:30 GMT

@softech wrote:
@computergeek541 lol.. I saw that too.. but I am taking a different direction..another copy and paste error.. lol

but then how do you explain the 5G reference in the app?

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:40:24 GMT

@computergeek541 but the app talks about 90 days plan.. which seems like an old reference.. coop program copy stuff to dummy app from anywhere

hard to imagine PM going all in now with 5G plan as well.. given 4G just landed here this year

Re: Public Mobile Unlimited Data?

computergeek541 — Sun, 21 May 2023 06:41:53 GMT

@softech wrote:
@computergeek541 but the app talks about 90 days plan.. which seems like an old reference.. coop program copy stuff to dummy app from anywhere

hard to imagine PM going all in now with 5G plan as well.. given 4G just landed here this year

Self Serve also makes reference to 90-day plans. Did it before?

Re: Public Mobile Unlimited Data?

Nezgar — Sun, 21 May 2023 06:47:01 GMT

I wonder if there is any relation to the upcoming Scheduled System Maintenance| May 23-24... 🤔

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:46:43 GMT

interesting that it is going back to 90 days plan. I guess it is a way to tiie down customers then (3 months contract)

But sadly, the leak confirms no more 10Mbps Luke Lucky or Chatr as everyone hoping for

Re: Public Mobile Unlimited Data?

softech — Sun, 21 May 2023 06:48:26 GMT

@Nezgar that likely the launch date of the new app, I think.

Look like My Account and My Rewards are back to one (at least this is how the app works)