topic Incorrect IMEI during activation in Get Support

Incorrect IMEI during activation

rrbudd — Sat, 20 May 2023 23:54:14 GMT

Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?

Thank you for your time

Re: Incorrect IMEI during activation

computergeek541 — Sat, 20 May 2023 23:55:52 GMT

@rrbudd wrote:
Hello I am switching providers to public mobile and during the transfer an error occurred with typing in my IMEI number wrong as PM is saying that they tried porting and failed. Do I need to call assistance to have them re-port the number?

A ticket needs to be opened using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html. If possible, use account number instead of IMEI.

Re: Incorrect IMEI during activation

softech — Sat, 20 May 2023 23:56:12 GMT

@rrbudd It is better to provide the account number of the old provider to avoid problem with Porting

And no worry, there is a number to call to talk to live support. You can call them and provide them the correct IMEI or account number, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Incorrect IMEI during activation

nathujar — Sun, 21 May 2023 12:42:47 GMT

Did it end up working for you?