topic Re: Roaming issue in US in Get Support

Roaming issue in US

ervishalpadiya — Sat, 20 May 2023 18:23:08 GMT

I travelled last Wednesday to Friday to US but no internet connection was available. I purchased $30 add on pack for US but was of no use. I struggled a lot because of this issue as I was not able to book cab no navigation. Was a terrific experience. Though text and call was working fine. Is there any solution of this problem ? If anyhow I won't be able to use data in US then I might need to switch to other service providers.

Re: Roaming issue in US

hTideGnow — Sat, 20 May 2023 18:25:12 GMT

hi @ervishalpadiya

since calls working, you should have connected to the network, T-Mobile

make sure data roaming is enabled on your phone, there is such settings on the phone

and change the Network type to 4G or LTE

Re: Roaming issue in US

hairbag1 — Sat, 20 May 2023 18:30:54 GMT

@ervishalpadiya

make certain that you've enabled Roaming Data in settings.

BTW...where were you in US ? Sounds like talk / text were fine.

Is VOLTE enabled on your cell phone ?

Re: Roaming issue in US

Dunkman — Sat, 20 May 2023 18:40:43 GMT

@ervishalpadiya

Hard to troubleshoot your problem since you are in Canada now.

If talk and text worked, you were connected to the US carrier partner

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming

Re: Roaming issue in US

DennyCrane — Sat, 20 May 2023 19:27:17 GMT

If calling and texting was working you likely didn't enable data roaming on your actual phone. Most phones have this off by default, so you have to turn it on.

Re: Roaming issue in US

esjliv — Sat, 20 May 2023 19:31:19 GMT

@ervishalpadiya - if you could not use any services whilst in USA and you purchased the appropriate roaming addon, perhaps you'd like to share your experience and possibly ask for a credit of what you paid with an agent.

Go to the bottom of the Community page to submit a ticket with Customer Support Agents using the SIMon Chatbot option.

Re: Roaming issue in US

poutinecity — Sat, 20 May 2023 21:57:43 GMT

what phone do you have? let us know and we can help you adjust your settings for next time. even if you use any carrier in Canada, you may still have problems with roaming in the US until you change the settings on your device.