topic Re: Refund in Get Support

Refund

Nahoge0724 — Sat, 20 May 2023 18:15:34 GMT

I purchased US roaming add one yesterday, but I ended up not going to US last min. Can I still get a refund?

Re: Refund

hTideGnow — Sat, 20 May 2023 18:16:22 GMT

hi @Nahoge0724 should be OK to get thr refund

please submit ticket with agent

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Dunkman — Sat, 20 May 2023 18:31:10 GMT

@Nahoge0724

In general, since Public mobile is a prepaid service, there are no refunds.

You can contact CSA to see what they can do. CSA may be able to offer a credit to your account for future payment. No guarantees though. YMMV.

Re: Refund

hairbag1 — Sat, 20 May 2023 18:32:36 GMT

@Nahoge0724

a refund is doubtful...request a credit to your account instead.

Re: Refund

Nahoge0724 — Sat, 20 May 2023 18:43:30 GMT

Thank you so much for your help:) I just submitted the ticket! Thanks again!!

Re: Refund

Nahoge0724 — Sat, 20 May 2023 18:44:52 GMT

Credit works for me! Thank you:)