topic Re: Reward failed to load in Get Support

Reward failed to load

Sbkc — Sat, 20 May 2023 17:42:38 GMT

i redeemed points for data last month and though the points were redeemed, I wasn’t able to use the data. Can I get a refund of points or have it applied to this month’s bill?

Re: Reward failed to load

hTideGnow — Sat, 20 May 2023 17:51:24 GMT

hi @Sbkc you might need to reboot the phone once

and login My Account again with Incognito/private/secret mode and check if PM has deposited the new data . Sometimes it takes longer

and make sure your phone not data limit set

Re: Reward failed to load

Sbkc — Sat, 20 May 2023 17:59:43 GMT

I did all of the troubleshooting before trying to reach out; nothing worked and now the reward has expired 😞

Re: Reward failed to load

hTideGnow — Sat, 20 May 2023 18:02:33 GMT

hi @Sbkc did you get the wrong addon? data addon won't expire unless you got IS roaming data addon

but if you cannot use it? submit a ticket with CS agent for help

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reward failed to load

Sbkc — Sat, 20 May 2023 18:08:17 GMT

it was this reward which expires after 15 days. I did the chat bot, I reached out to CS and received a message to tag them here instead. This issue began almost 3 weeks ago.

Re: Reward failed to load

hTideGnow — Sat, 20 May 2023 18:11:05 GMT

hi @Sbkc did you intend to use the data in US? this data is for used in US ONY, not Canada

buy submit miy ticket with PM and ask them to reverse the redemption

Re: Reward failed to load

LitlLdy — Sat, 20 May 2023 20:31:04 GMT

@Sbkc wrote:
it was this reward which expires after 15 days. I did the chat bot, I reached out to CS and received a message to tag them here instead. This issue began almost 3 weeks ago.

@Sbkc , you purchased the U.S. Roaming Data add-on! Which it’s used when you are in U.S. not Canada! If you read where it shows more details it will tell you that! Sorry 😕 Unless you meant to purchase the U.S. Roaming Data add-on to use in U.S.?

You are looking for the Canadian Data Add-on which will remain on your account until fully used! Read the more details & it will show you more info!

Re: Reward failed to load

LitlLdy — Sat, 20 May 2023 20:42:42 GMT

@Sbkc wrote:

I did the chat bot, I reached out to CS and received a message to tag them here instead.

@Sbkc , CSA’s do not use this forum. Customers use it to help each other when we’re able to but we do not work for Public Mobile. If the CSA told you to tag them on here in this forum that was incorrect information. Sorry.

Edit: CSA’s only respond back in your Community private mailbox ✉️ at the top right of this page which will be indicated by a number on the small envelope icon to the left of your Community avatar. Which is after when you submit a support ticket to them.