topic Re: Point rewards and loyalty rewards in Get Support

Point rewards and loyalty rewards

takana — Fri, 19 May 2023 21:10:39 GMT

Hello. I've been using Public mobile for 3.5 years and $5 discount every month.

I'm wondering if we can join both point rewards as well or need to choose one of them.

Re: Point rewards and loyalty rewards

softech — Fri, 19 May 2023 21:12:40 GMT

@takana no, you can only choose one of them , not both

and once you migrated from old to the new , you CANNOT go back.

And we all agree old system is MUCH MUCH better than the new. So, don't go!!

here is a comparison

$2 Autopay is no longer there and replaced with 5% , you get less UNLESS you have the $40 plan or above
(but you get 5% for your other Add-on purchases as well)
No more loyalty rewards, meaning the loyalty discount of $1/month up to $5/month will disappear. Instead, they will only give $10 each year on the anniversary.

For someone with PM between 1st to 12th month
The old reward system will give $0 that year, versus $10 at the end of the 12th month with thew new system
For someone with PM between the 13th and 24th month:
The old reward program will give $12 that year ($1/cycle), versus $10 at the end of the 24th month with the new system
For someone with PM between months 25th and 36th:
the old reward program will give $24 that year ($2/cycle), versus $10 at the end of the 36th month with the new system
.........................
for someone with PM between months 61 and 72 (and every year after that after that point)
the old reward program will give $60/year ($5/cycle) versus $10/year under the new system
You can no longer apply $1 or $2 you got to the bill right a way, you have to collect enough to 15 points to cash out $15 in one shot
Also, you have to remember to convert your points to dollars once it reaches 15 points. PM no longer automatic apply the reward discount.

On the other hand, the goodies for new system,

- 5% Points back for add-on purchases as well

- add-ons are around 33% cheaper when you redeem with Public Points
- you can use 1 point for lucky draw, so, technically you bet $1 and can win an iPhone

Re: Point rewards and loyalty rewards

computergeek541 — Fri, 19 May 2023 21:12:50 GMT

@takana wrote:
Hello. I've been using Public mobile for 3.5 years and $5 discount every month.
I'm wondering if we can join both point rewards as well or need to choose one of them.

You have to choose one or the other, but the old rewards system is better in almost every way.

Re: Point rewards and loyalty rewards

takana — Fri, 19 May 2023 21:16:24 GMT

Hello @softech Thank you for the detailed comments, it's appreciated

I'll keep my current rewards, for sure!

Re: Point rewards and loyalty rewards

BKNS27 — Fri, 19 May 2023 21:18:12 GMT

@takana

No, you can only go on one system but not both.

Stick with the old Rewards system because you will get instant credit off your monthly bill. Once you switch, that is it…you can’t switch back.
The new Points system, you will loss the $2 AutoPay credit and you only get 5% of your monthly bill in points. Once you have 15 points, you can redeem it for a $15 credit.

Re: Point rewards and loyalty rewards

takana — Fri, 19 May 2023 21:18:24 GMT

Hello @computergeek541 Thank you for the suggestion. Now I know the comparison and I agree with you. I'll keep the current program!

Re: Point rewards and loyalty rewards

takana — Fri, 19 May 2023 21:21:33 GMT

Thank you @BKNS27 I'll stick with the old Reward system, since everyone suggested me. I don't spend so much, so I won't get so much points if get 5% of monthly bill, so current program is much better to me!

Re: Point rewards and loyalty rewards

BKNS27 — Fri, 19 May 2023 21:23:36 GMT

@takana

Yes, if you do the math. The old Rewards system is better.

Re: Point rewards and loyalty rewards

takana — Fri, 19 May 2023 21:25:16 GMT

@BKNS27 It is. I'm glad to be in the old Reward system now 🙂

Re: Point rewards and loyalty rewards

LitlLdy — Fri, 19 May 2023 21:51:07 GMT

@takana wrote:
Hello @softech Thank you for the detailed comments, it's appreciated
I'll keep my current rewards, for sure!

@takana , thank goodness! I was about to cry if you switched to points! 🤣 I hate the points program! Kicked myself daily for switching to it when it 1st came out! Huge loss for me! 😕

Re: Point rewards and loyalty rewards

takana — Fri, 19 May 2023 22:14:22 GMT

Thank you @LitlLdy for the comment! I really appreciate everyone saved me by suggesting to stick this program. Otherwise I didn't event know that I may have huge loss by switching...

Re: Point rewards and loyalty rewards

HALIMACS — Sat, 20 May 2023 01:16:21 GMT

That’s the thing, @takana

Public Mobile does not make it obvious to us, their customers, that switching is a huge mistake.

That is because they save a lot more money by having all activations since January 2022 being in the points program. They’ve even made it worse by ensuring when one opts out of the points program, they have no reward program whatsoever. Users cannot opt back in!!!

Sneaky stuff for sure …. Thank goodness for the Community!!!