topic Re: SIM in Get Support

SIM

wayneupper — Fri, 19 May 2023 22:46:41 GMT

I ordered a SIM May 1st but it has not arrived.

Re: SIM

wayneupper — Fri, 19 May 2023 22:47:32 GMT

order number 342316

Re: SIM

esjliv — Fri, 19 May 2023 22:49:50 GMT

@wayneupper since it has been over 10 working days, I would suggest you submit a ticket to customer support to inquire and let them know.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: SIM

hTideGnow — Fri, 19 May 2023 22:57:39 GMT

Hi @wayneupper ongoing problem with sim order

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-Delayed-SIM-Card-Orders/td-p/981681

Please submit a ticket with agent to check the order status

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437