topic Data in profile is 0 in Get Support

Data in profile is 0

Matter — Fri, 19 May 2023 20:38:54 GMT

On May 11th, I received an sms saying that I've used 75% of my data, but when I login to my public mobile account, it shows that I have not used any data at all.

Re: Data in profile is 0

softech — Fri, 19 May 2023 20:40:18 GMT

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Data in profile is 0

hTideGnow — Fri, 19 May 2023 20:40:20 GMT

HI @Matter login to My Account again using Incognito/Private/secret mode and check again. It could be cache problem

Re: Data in profile is 0

Matter — Fri, 19 May 2023 20:46:03 GMT

Yup, cached data. Both private mode and spinner icon refresh worked.