topic Re: T2A in Get Support

T2A

Changmut — Thu, 18 May 2023 01:15:03 GMT

I have this plan for a long-distance use only since I have another service to use for the other needs. It doesn't go through when I tried to call. Would you late my calls connected or do I have to cancel my plan with you guy? I don't know what to do since my calls can go through.

Thanks,

Re: T2A

HALIMACS — Thu, 18 May 2023 01:15:10 GMT

Firstly, @Changmut , you're chatting with OTHER customers here so .... yeah.

Try rebooting your device, resetting network connections.

Check your account status - is it listed as ACTIVE?

Call 611, what messaging do you hear?

If you need Customer Support, here's how:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: T2A

hTideGnow — Thu, 18 May 2023 01:15:17 GMT

@Changmut

It doesn't go through as in it won't call out or not receiving call

Re: T2A

esjliv — Thu, 18 May 2023 13:43:48 GMT

@Changmut - do incoming calls work? How about texting in/out?

Others members here can try and help, but more details would be helpful.

You said you only use for long distance. What plan are you on?

Are you receiving a message saying you 'do not have long distance' or 'you are out of minutes'?

Re: T2A

Community_QA — Fri, 19 May 2023 19:50:14 GMT

what is T2A ? is that Calgary area code?

Re: T2A

computergeek541 — Fri, 19 May 2023 19:53:08 GMT

@Community_QA wrote:
what is T2A ? is that Calgary area code?

There was a complete postal code in the title previously, but I removed it.