topic Public mobile self serve in Get Support

Public mobile self serve

Birda — Fri, 19 May 2023 18:20:03 GMT

Hello I have lost access to self serve because I can’t remember the email password. I used when I created my account with Public Mobile. I also made a new email to be the security and forgot that password as well. I want to use my new email for public mobile self serve, how can I change this? I have never been able to sign in to me self serve since I got the phone 2 yrs ago, please help

Re: Public mobile self serve

softech — Fri, 19 May 2023 18:21:36 GMT

@Birda

Only PM support can help with changing email addressed used on My Account login, please open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, click "Next" at "1. Select an issue category", then follow the steps to complete the ticket submission.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Public mobile self serve

BKNS27 — Fri, 19 May 2023 19:43:38 GMT

@Birda

I hope you remember your security PIN because a CS_Agent will need this too to confirm you are you.

Re: Public mobile self serve

DDM69 — Fri, 19 May 2023 21:11:20 GMT

@Birda

In the future...you need to write all of this down or save it on your phone. Email address, passwords and any other login information or this will continue to be a problem for you. This is all important, so you can monitor your account or make necessary changes.

Good luck.