topic Re: Leaving public mobile in Get Support

Leaving public mobile

laceydawn81 — Fri, 19 May 2023 18:08:49 GMT

So I'm leaving public mobile next week.. Is there anything I need to do? Or just deavtivate my credit card so I won't get charged?

Re: Leaving public mobile

softech — Fri, 19 May 2023 18:11:25 GMT

@laceydawn81

yes, if you don't need to port out the number, just disable Pre-authorized payments

To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment.

Re: Leaving public mobile

laceydawn81 — Fri, 19 May 2023 18:14:10 GMT

Thanks for the info

Re: Leaving public mobile

LitlLdy — Fri, 19 May 2023 18:16:15 GMT

@laceydawn81 wrote:
So I'm leaving public mobile next week.. Is there anything I need to do? Or just deavtivate my credit card so I won't get charged?

@laceydawn81 , yes disable autopay but personally I would also submit a support ticket & ask to have your payment card information completed removed from your account as an extra measure. That’s just my personal opinion though. You could also set your account to lost / stolen mode.

Edit: To fix my typos!

Re: Leaving public mobile

umnikke8 — Fri, 19 May 2023 18:36:46 GMT

If you're porting out the account will be instantly terminated, so download any call or payment history you want beforehand.