topic Re: No data in Get Support

No data

Momma22 — Fri, 19 May 2023 12:57:04 GMT

Hello...anyone else not able to connect to their data?

Re: No data

esjliv — Fri, 19 May 2023 13:02:13 GMT

@Momma22 - there are usually data issues posted daily, but for all sorts of reasons.

What troubleshooting have you tried, more details would be helpful. So until then, I guess or suggest things.

Does calling and texting in/out work okay? If not, is your account status ACTIVE in My Account or when you call 611?

ADD, do you have data left on your account, ensure to click the little circle refresh button to see latest data or log into My Account through an incognito mode tab. You may also call 611 to check data balances.

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Edit

Re: No data

softech — Fri, 19 May 2023 13:02:37 GMT

@Momma22 was data ever work on this phone?

couple things to try/check

reboot your phone
login My Account using Incognito mode and confirm if account status is active
check if you have data limit enabled in your phone, disable it
what brand and model is your phone?

Re: No data

Amandalk745 — Fri, 19 May 2023 13:03:05 GMT

Did ypu check to see if mobile data is turned on in your setting?

Re: No data

Momma22 — Fri, 19 May 2023 13:14:58 GMT

Hello, yes. I have turned it off and on. Turned the phone off and on. I can't dial out either.

Re: No data

Momma22 — Fri, 19 May 2023 13:15:53 GMT

Hello, I have removed and replaced the Sim card, turned data off and on. Turned the phone off and on. The status of my account is active.

Re: No data

esjliv — Fri, 19 May 2023 13:19:56 GMT

@Momma22 - you can't dial out either? Well that could be another issue, unless there is a network outage. Did you check for outages?

Can you receive calls, and how about texts?

I was going to say regarding your data issue, do you have a data delimter on your phone in the settings, this will prevent you from using data if you reach that limit. So change the limit or turn it off if you have it on.

But since your outgoing calls don't work...try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if this helps with calls.

If this and other troubleshooting suggested is not working, see if this is an account issue with CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No data

softech — Fri, 19 May 2023 13:24:26 GMT

@Momma22 you cannot dial out too

did you check account Status, is it active? please check using Incognito mode

Re: No data

Amandalk745 — Fri, 19 May 2023 13:31:17 GMT

Try going into setting and reset all setting, if they dosent work click on the = at top left of ur screen on this page and click on your message,then click the lil box with pen on bottom right to send a new message under send to enter csa_agent and then write ur issue in the message box that will put you through to an actually agent and they will certainly help fix issue

Re: No data

Amandalk745 — Fri, 19 May 2023 13:32:45 GMT

@Momma22 @Try going into setting and reset all setting, if they dosent work click on the = at top left of ur screen on this page and click on your message,then click the lil box with pen on bottom right to send a new message under send to enter csa_agent and then write ur issue in the message box that will put you through to an actually agent and they will certainly help fix issu

Re: No data

Momma22 — Fri, 19 May 2023 13:40:42 GMT

My account status is active and all good

Re: No data

Momma22 — Fri, 19 May 2023 13:52:56 GMT

I don't see that option for messages

Re: No data

Momma22 — Fri, 19 May 2023 13:53:18 GMT

It is active and in good standing

Re: No data

Dunkman — Fri, 19 May 2023 14:08:15 GMT

@Momma22

What about incoming calls? texts?

I assumed that these features were working before.

If you have another phone available, you can put your SIM card in that phone. This helps determine whether PM service issue versus hardware problem.

Did you try a phone network setting reset as mentioned earlier post? Note: this will erase any saved wifi password setting.

Re: No data

softech — Fri, 19 May 2023 14:12:33 GMT

@Momma22 what plan you are on? $15?