topic Re: My Account Not Working in Get Support

My Account Not Working

kiramerrill — Fri, 19 May 2023 11:15:32 GMT

Whenever I try to sign into my account, it comes up saying the page is down or unavailable for maintenance. Is there a place to call or something to get my plan changed? (Or anyone know how long it’ll be down? 😅) I’m fairly new with public mobile. I need to change my plan by this evening!

Re: My Account Not Working

esjliv — Fri, 19 May 2023 11:06:19 GMT

@kiramerrill well, that is because My Account is currently down for maintenance. You will need to keep trying until it is up.

NOTE, My Rewards works, so that is accessible.

Re: My Account Not Working

softech — Fri, 19 May 2023 11:59:21 GMT

@kiramerrill I can login to My Account wiithout issue now

Try again

If that does not work, try again using Incognito mode as well

Re: My Account Not Working

Amandalk745 — Fri, 19 May 2023 13:09:30 GMT

My account was down early this morning, but everything seems to be up and working fine now. You can try publicmobile.ca/selfserve . Hope that helps!! Take care