topic Re: Phone Number Transfer in Get Support

Phone Number Transfer

Mark1959 — Fri, 19 May 2023 04:46:56 GMT

I joined Public Mobile today coming over from Virgin. I kept my cell # but cannot get calls or texts. I can call out but that's it. I did receive a text from Virgin asking permission to allow my number transfer and I responded YES. I called Virgin and they told me Public Mobile cancelled my transfer request. This is frustrating because I cannot talk to anybody to get this resolved. Help!!!

Re: Phone Number Transfer

Mark1959 — Fri, 19 May 2023 03:16:44 GMT

I should also note any calls in go directly to voicemail.

Re: Phone Number Transfer

softech — Fri, 19 May 2023 03:20:36 GMT

@Mark1959

There is a number to call to talk to live support, You can check with them amd see what went wrong, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Phone Number Transfer

DDM69 — Fri, 19 May 2023 03:28:31 GMT

@Mark1959

This community is all customers. This time of night might not be the best to receive help here. Try using the search bar above to see if someone else had this issue and how it was resolved. You can submit a ticket to receive help.

Can you tell what service provider you are connected to? You may still be using Virgin.

Hopefully someone can offer some advice to resolve this for you soon.

Re: Phone Number Transfer

DDM69 — Fri, 19 May 2023 03:24:56 GMT

Try rebooting your device.

Re: Phone Number Transfer

Mark1959 — Fri, 19 May 2023 20:10:35 GMT

All went well. Thank you very much for your help.