topic Re: Unexpected system error in Get Support

Unexpected system error

Handy1 — Fri, 19 May 2023 01:55:18 GMT

Sorry for the inconvenience. Please contact your administrator for assistance and provide the reference number below to help locate and correct the problem.
Reference:Xxxxxxxx

this is the message I get when trying to sign into my account anyone else experiencing this

Re: Unexpected system error

softech — Fri, 19 May 2023 01:59:46 GMT

@Handy1

yes, it is server issue at the moment

https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Account-My-Rewards-sites-are-both-down/td-p/982260

Re: Unexpected system error

gpixel — Fri, 19 May 2023 01:59:57 GMT

that's a new one...

Re: Unexpected system error

Handy1 — Fri, 19 May 2023 02:02:51 GMT

@gpixel Certainly a first for me @softech so no need to contact support this is being worked on already I take it ?

Re: Unexpected system error

softech — Fri, 19 May 2023 02:07:46 GMT

@Handy1 it is an issue on the Telus side, I assume it is a big enough issue that probably a bridge has already opened for everyone to call in to have it fixed ASAP

Also, according to Telus status, it is affecting Telus contact centre system, so, i would assume that will affect PM support centre system as well, ie, there is no point to open ticket with PM if they cannot access the system 🙂

Re: Unexpected system error

Handy1 — Fri, 19 May 2023 02:09:06 GMT

@softech ok thanks for info , I’ll just leave it be try agin tm morning hope it’s fixed , services are still working so it’s just a inconvenience and nothing more at this point

Re: Unexpected system error

hairbag1 — Fri, 19 May 2023 02:14:15 GMT

@Handy1

I'm, just now, able to log in to my acct. Slow...but working.

Re: Unexpected system error

softech — Fri, 19 May 2023 02:14:29 GMT

@Handy1

My Rewards: up and able to login

My Account: site is up but login gives error. I think some servers are rebooting and could be fully functioning any minute

Re: Unexpected system error

softech — Fri, 19 May 2023 02:15:45 GMT

@hairbag1 my My Account, still seeing

{"message":"Unauthorized"}

Re: Unexpected system error

hairbag1 — Fri, 19 May 2023 02:18:05 GMT

@softech

I've been able to successfully log in to my account a few times.

Like I said...slow, but will eventually let me in.

Re: Unexpected system error

softech — Fri, 19 May 2023 02:21:41 GMT

thanks @hairbag1 I got in after I tried using Incognito mode (but could be just timing)

Re: Unexpected system error

Handy1 — Fri, 19 May 2023 02:33:06 GMT

@hairbag1 @softech I too I’m able to sign in again , all is good , phew ,, thanks again for the prompt and quick replies community you all Rock !!!

Re: Unexpected system error

LitlLdy — Fri, 19 May 2023 03:11:16 GMT

@Handy1 , glad its working again before nightly maintenance 😉, at least this community forum still works when issues arise! 😬 😁 Some of us would be lost!

Re: Unexpected system error

esjliv — Fri, 19 May 2023 10:58:04 GMT

@Handy1 - i had the exact same message last night too.

Then this morning the normal maintenance message one for MY ACCOUNT, but MY REWARDS works.

Hey - maybe they are joining them.....HA, probably just a pipe dream. 😛