topic Re: My account in Get Support

My account

HavocDragon — Thu, 18 May 2023 23:54:02 GMT

Anyone else having issues getting into My Account?

I get this when I click on My Account or Sign In tab.

Re: My account

softech — Thu, 18 May 2023 23:54:56 GMT

@HavocDragon Me too 😞 Unexpected

Let's hope it will be back soon

Re: My account

hTideGnow — Thu, 18 May 2023 23:55:38 GMT

HI @HavocDragon

I can confirm I have the same issue

Re: My account

HavocDragon — Thu, 18 May 2023 23:56:10 GMT

I sent in a ticket and for some reason they rest my password that I didn't need reset.. and still can't click on it 🤦

Re: My account

softech — Thu, 18 May 2023 23:57:36 GMT

@HavocDragon for the moment, please message support to open ticket :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

HavocDragon — Thu, 18 May 2023 23:58:54 GMT

Softtech I already did and as I said they changed my password to a temporary but that did nothing 😔

Re: My account

softech — Fri, 19 May 2023 00:01:32 GMT

@HavocDragon with My Account down, you cannot even test now 😞

Reply the same message and let them now

When the page is up again, test with Incognito mode. Or test on a desktop with all the extension disabled. For chrome on windows, this is how it can be done

"C:\Program Files\Google\Chrome\Application\chrome.exe" --disable-extensions

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-extensions

Re: My account

srash — Fri, 19 May 2023 00:35:40 GMT

I get the same error message (although with a different reference number each time). I’ve tried repeatedly over the past hour. Any ETA on a fix to the site?

Re: My account

benfatto — Fri, 19 May 2023 01:02:16 GMT

Still down.

Re: My account

Williamlu1166 — Fri, 19 May 2023 01:19:16 GMT

Still Error.

Re: My account

softech — Fri, 19 May 2023 01:23:06 GMT

@Williamlu1166 it is actually a problem on Telus side (PM hosting its My Account/My Rewards on Telus server) and affecting Telus and Koodo's My Account as well.

Re: My account

softech — Fri, 19 May 2023 02:20:27 GMT

@HavocDragon

Both My Accounts and My Rewards are up and runnig again now, but loading slower than usual

If you have issue, try to login using Incognito mode. If you are not in a big rush, wait till tomorrow morning to login

Re: My account

terrybev — Fri, 19 May 2023 06:09:19 GMT

I often have problems signing in. It seems if I don't sign in often enough, my account is at a stand still and I have to jump through all kids of hoop just to request info. I guess they want you to just check in every now and then, don't know the reasoning for that, but I find it annoying