topic Need US calling add on? in Get Support

Need US calling add on?

mya2002 — Thu, 18 May 2023 20:13:45 GMT

My account is topped up but when people try to call me it says that need a US roaming add on for their account, and when I try to call it says that the call cannot be completed as dialed. We all live in Canada with Canadian numbers. This is for multiple people.

Re: Need US calling add on?

esjliv — Thu, 18 May 2023 12:57:44 GMT

@mya2002 - if you are in Canada you should not be receiving this message, but others have been reporting this too.

So, try:

restarting your phone
toggle into airplane mode and back again.
preform a reset of the device's network settings
Can you try your SIM into another phone, then put it back in your phone, then try calling again

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Need US calling add on?

BKNS27 — Thu, 18 May 2023 14:03:13 GMT

@mya2002

Try calling them by adding “1” in front of the area code.

Re: Need US calling add on?

hTideGnow — Thu, 18 May 2023 14:06:50 GMT

HI @mya2002

this is one of the latest glitches. If reboot or putting a 1 does not help, you really have to submit ticket with CS agent and have them to fix it on the system.

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need US calling add on?

dust2dust — Thu, 18 May 2023 14:07:46 GMT

Can you otherwise do real sms texting (not just imessage to another iphone) and browse the internet on cell data (not wifi)?

Re: Need US calling add on?

hTideGnow — Thu, 18 May 2023 14:10:37 GMT

@dust2dust wrote:
Can you otherwise do real sms texting (not just imessage to another iphone) and browse the internet on cell data (not wifi)?

HI @dust2dust

So, you think so how the system sees the phone/account really in US now?

Re: Need US calling add on?

dust2dust — Thu, 18 May 2023 14:13:50 GMT

@hTideGnow- I'm trying to rule out that their account is active. We had one of these not long ago where the customer came to realize that their account was suspended. The US message seems to be an error in messaging from this place. Quelle surprise.

Re: Need US calling add on?

hTideGnow — Thu, 18 May 2023 14:15:56 GMT

HI @dust2dust maybe it is PM system needs the reboot . LoL

Re: Need US calling add on?

dust2dust — Thu, 18 May 2023 14:20:40 GMT

@hTideGnow- You mean to reboot this that this place seems to run on? 🙂