topic Data not working in Get Support

Data not working

abbygulley2806 — Thu, 18 May 2023 01:25:19 GMT

My data is not working properly on my phone. I have tried all the things you have suggested me to do. My data takes forever to connect and I think my data is being wasted while I'm waiting for it to connect! Any suggestions as I've already had to add 2 data add ons this month and I never go over my monthly limit!

Re: Data not working

HALIMACS — Thu, 18 May 2023 01:28:04 GMT

@abbygulley2806

What type of phone do you have?

Can you advise whether you're connected to 4G/LTE or 3G?

Also, try the PM SIM card in a different device (if available) to see if data speed/reliability increases.

Re: Data not working

softech — Thu, 18 May 2023 01:28:20 GMT

@abbygulley2806 voice working?

May I know what brand and model your phone is?

First thing to do , click Reset all networks and see if it helps

If not, try to update the APN as follow:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Data not working

porcupine — Thu, 18 May 2023 02:10:46 GMT

try to reboot your phone

Re: Data not working

esjliv — Thu, 18 May 2023 13:23:06 GMT

@abbygulley2806 if you never go over your plan limit, why have you had add 2 data addons?

What does it say for your plan data usage in your My Account, OR when you call 611 (the balance will include the plan and any data addons).

What all have you tried? This really helps to know things are not repeated repeatedly :P.

It would be nice to rule out a device issue or setting. Can you try your SIM into another phone to see the same issues are happening? Sometimes just moving the SIM from one phone to another can help with finicky account issues too.

Sometimes toggling into and out of airplane mode helps trigger the network when having certain network issues.