topic Re: Top up is not working in Get Support

Top up is not working

Whitelocke — Thu, 18 May 2023 20:15:32 GMT

I added credit to my mobile however, my service is suspended and I have the credit to cover the monthly charges

Re: Top up is not working

DDM69 — Thu, 18 May 2023 00:31:24 GMT

So what is your question?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Added-Funds-but-no-service/m-p/747097

Re: Top up is not working

XionBunny — Thu, 18 May 2023 00:38:09 GMT

I think the op is concerned as to why the suspended message hasn't disappeared when they've topped up, honesty it can either be a cache issue on the site, or the slow time frame it takes to processes.

Fixed auto correct typos

Re: Top up is not working

hTideGnow — Thu, 18 May 2023 00:37:21 GMT

Hi @Whitelocke did you use *611 or My Account?

i think you need to reboot the phone and check first

If you use My Acocunt, go back My Account using Incognito/Private/Secret mode and see if the money is used or renewal or just as Available Fund

Re: Top up is not working

Whitelocke — Thu, 18 May 2023 02:58:18 GMT

I have reboot my phone several times... the credit is on the phone

Re: Top up is not working

softech — Thu, 18 May 2023 03:00:07 GMT

@Whitelocke so, the money is showing up as Available Fund on My Account and wasn't used towards renewal?

Can you login My Account using Incognito mode, confirm the money is there as Available Fund, then click Reactivate my plan?

Re: Top up is not working

esjliv — Thu, 18 May 2023 13:52:20 GMT

@Whitelocke - just topping up doesn't renew your plan. You must Reactivate It. Especially, if this was an autopay failure, you need to force your account to renew in this case.