topic Re: Can't send or receive MMS in Get Support

Can't send or receive MMS

Ramshackal — Tue, 04 Jan 2022 20:07:00 GMT

Hello,

I recently switched to Public Mobile and can't get MMS to send or receive. I'm using a ZTE Axon 7 phone. I can SMS and use 4G LTE data with no problem but the MMS does not work.

Does anyone have any ideas what I'm doing wrong? It seems odd for SMS and data to work but not MMS. I have included screenshots of my APN settings to this post.

Re: Can't send or receive MMS

liamandrew94 — Fri, 26 Aug 2016 00:49:38 GMT

Which application are you using to send/receive your SMS and MMS?

Re: Can't send or receive MMS

NDesai — Fri, 26 Aug 2016 00:51:04 GMT

Try removing the sim and rebooting your phone.

Make sure data is turned on when using mms.

Have to you tried letting the APN settings load automatically?

Re: Can't send or receive MMS

Ramshackal — Fri, 26 Aug 2016 01:07:00 GMT

@liamandrew94 I am using the default app on my phone called "Messaging" I have tried Chomp SMS and Google's "Messenger" app as well with the same results.

@NDesai I just tried removing the sim and rebooting with no success. Unfortunately it doesn't seem like my phone can load them automatically. When I go to the APN listing it is blank until I put one in.

Re: Can't send or receive MMS

liamandrew94 — Fri, 26 Aug 2016 01:40:33 GMT

What Android version are you currently using? There have been bugs reported in MMS sending/receiving, and there are some work arounds.

Re: Can't send or receive MMS

Ramshackal — Fri, 26 Aug 2016 01:44:57 GMT

@liamandrew94 6.0.1

Re: Can't send or receive MMS

liamandrew94 — Fri, 26 Aug 2016 01:47:37 GMT

Reposting some steps from @Kalla_A who assisted in on a similar issue:

If the cellular data is on, and Wi-Fi is off; your APN settings are correctly configured, then one last step you could do is wiping the cache partition. This would remove any bugs that are in the Marshmallow update (or from the older version).

The steps to do this are:

Make sure that the device is switched off.
Press and hold the volume down key for a few seconds.
While pressing the volume down key, simultaneously press the power button, and then release both.
In the menu, use the volume down key to navigate to Recovery, and tap the volume up key to confirm.
When the Android logo shows up, press and hold the power button.
Then press and release the volume up key to show the menu options.
Select “wipe cache partition,” and press the power button to confirm.

---

Does this seem to help?

Re: Can't send or receive MMS

Ramshackal — Fri, 26 Aug 2016 05:17:06 GMT

@liamandrew94 I tried something like that (those exact instructions don't work on my phone) and it didn't help. I then went one step further and did a full factory reset without installing any new apps etc and that didn't change anything either.

Thanks for the suggestions though, I appreciate it.

Re: Can't send or receive MMS

srlawren — Fri, 26 Aug 2016 17:08:53 GMT

@Ramshackal interesting. I wonder if @Mary_M can conenct with you to check if there's any issues in your account.

Re: Can't send or receive MMS

Mary_M — Fri, 26 Aug 2016 17:39:36 GMT

Hey @Ramshackal

If you followed all the steps - setting the proper APN for MMS and have your cellular data ON - you should be able to send picture messages. I can always take a look for you, just send me your phone number by private message.

**It may also be a hardware issue. Although rare, it does happen that the device itself is the issue and you may need to communicate with your device company.

Thanks,

Mary

Re: Can't send or receive MMS

Ramshackal — Fri, 26 Aug 2016 20:47:01 GMT

Mary found the solution for me. I added another APN and now it seems to work.

I added the following APN to get it to work:

Name: CA - Public Mobile MMS

APN: sp.mb.com

Authentication Type: PAP

APN Type: mms

Re: Can't send or receive MMS

srlawren — Fri, 26 Aug 2016 23:55:21 GMT

Hi @Ramshackal--glad it's resolved! @Mary_M rocks!

EDIT: and welcome to Public Mobile! 🙂

Re: Can't send or receive MMS

Mary_M — Sat, 27 Aug 2016 13:56:47 GMT

Stop it, you're making me blush 🙂 @srlawren

Welcome to PM @Ramshackal I'm glad that we got everything sorted out for you!

Mary

Re: Can't send or receive MMS

srlawren — Sat, 27 Aug 2016 19:06:57 GMT

I only give credit where it's due, @Mary_M! You and @Shazia_K have had your hands very full the past few weeks and have been awesome at dealing with the increased volume.

Re: Can't send or receive MMS

dog300 — Thu, 13 Oct 2016 03:12:20 GMT

Thank you! I have a ZTE Axon 7 and was having the same problem. I setup a new APN as described above and it fixed the problem.

For your reference, you do not need a new APN. I. Also deleted the new APN and set the fields above in my existing Public Mobile APN. It also fixed the problem.

I think these fields.shoukd be added to the APN setup instructions.

Re: Can't send or receive MMS

Ramshackal — Thu, 13 Oct 2016 06:12:30 GMT

Glad it worked for you too, thanks for the info.

If a mod can add Axon 7 to the title of this thread that would be great. Might help more people find this. (I don't see an option to edit that on Mobile.)

Re: Can't send or receive MMS

dog300 — Thu, 13 Oct 2016 13:42:05 GMT

I spoke a little too soon. The separate APN is actually required as the instructions above indicate. (My test with the settings combined worked because I was on WiFi at the time. Doh.)

The solution is good as described. I'm a happy Public Mobile camper.

Re: Can't send or receive MMS

crzycatldy — Fri, 11 Nov 2016 12:24:02 GMT

So is this separate APN required in addition to a standard APN for public mobile. And after both are established, which should be selected as the in service APN?

Re: Can't send or receive MMS

dog300 — Fri, 11 Nov 2016 13:12:52 GMT

Yes, this needs to be a separate APN definition. The standard Public Mobile (non-MMS) APN should be selected as the in-service APN.

Re: Can't send or receive MMS

crzycatldy — Fri, 11 Nov 2016 23:54:52 GMT

I have an UMI super that was experiencing the same problem. I established the second APN as described above, and it was not successful. I know it's a configuration setting because the number was just ported from bell and had used MMS many times without issue in the past. I have also tested the phone by swapping g out the sim with a Telus aim for an active account. And the MMS worked flawlessly under Telus. So I am convinced it is an APN setting issue, but not sure which one. Any ideas?