topic Re: second cellphone account in Get Support

second cellphone account

jessemandouglas — Wed, 17 May 2023 21:56:46 GMT

I have two cellphones and can only get one reactivated after credit card problem.

Re: second cellphone account

hTideGnow — Wed, 17 May 2023 21:55:54 GMT

Hi @jessemandouglas maybe wait an hour before trying again

Or to reactivate quickly, get a voucher from Shoppers Drug Mart and load the voucher by *611

Re: second cellphone account

HALIMACS — Wed, 17 May 2023 22:22:27 GMT

@jessemandouglas

By any chance, did you request a chargeback from the credit card provider for either account?

When that occurs, public mobile denies the option to pay that account by credit card, and one must make payments onto the account by other means.

If this is not the case, try clearing cache and cookies, and using an incognito or private tab, to access the other account to update the card information.

Users also report greater success when doing from a laptop or desktop device, if available.

Re: second cellphone account

esjliv — Thu, 18 May 2023 13:56:46 GMT

@jessemandouglas - my guess is you activated these two accounts instore (way back when). It is possible the 2nd account was never registered for a My Account.

If not you can submit a ticket here to create a My Account profile.