topic Re: Password reset in Get Support

Password reset

Ljlai5219 — Wed, 17 May 2023 11:36:41 GMT

Tried password rest many times but still not be able to login.

Re: Password reset

softech — Wed, 17 May 2023 11:42:47 GMT

@Ljlai5219 please try reset and login again using Incognito mode

if that still does not work, then you will need support to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

First type "Forgot log in Information", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, then select "Self-Serve Password Reset" and click "Next". and follow the steps

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Password reset

esjliv — Wed, 17 May 2023 12:32:14 GMT

@Ljlai5219

Have you ever created a My Account before? If not, and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here to: Create My Account or forgot My Account email or password link

Re: Password reset

BKNS27 — Wed, 17 May 2023 14:53:51 GMT

@Ljlai5219

Did you get the 2FA code to change your password by email?

If you didn’t receive anything then your email is not registered in the system.

Re: Password reset

Ljlai5219 — Wed, 17 May 2023 15:40:58 GMT

Thanks for your reply. How to register my email to the system?

All I want to do is to change my billing charge number for billing to go through.

I have a hard time to login with many tries. After pwd changed but still can not login.

Re: Password reset

softech — Wed, 17 May 2023 15:43:39 GMT

@Ljlai5219 just open ticket with PM support as advised above and they will help

Re: Password reset

esjliv — Wed, 17 May 2023 15:54:01 GMT

@Ljlai5219 wrote:
Thanks for your reply. How to register my email to the system?
All I want to do is to change my billing charge number for billing to go through.
I have a hard time to login with many tries. After pwd changed but still can not login.

@Ljlai5219 - you cannot change your email connected to your My Account yourself. Only Public Mobile customer support agents can do that.

Re: Password reset

cougartoon — Thu, 18 May 2023 18:07:56 GMT

We have had that same issue for 6 months, it is VERY frustrating, we are on our 3rd CS ticket, if I get mine fixed I will let you know what worked,.??!!